Job description
As a CSM Intern at Quizizz, you’ll gain hands-on experience supporting a high-performing Customer Success team. You’ll play a key role in ensuring smooth onboarding, renewal, and data management processes, helping us deliver exceptional value to our customers. This is a great opportunity to explore the intersection of customer success, operations, and edtech.
What you’ll do…
- Set up and configure customer accounts, including user management and tool integrations.
- Support onboarding and renewal operations by generating quotes and handling related administrative tasks.
- Ensure accurate and timely processing of customer information throughout onboarding and renewal cycles.
- Research and identify key contacts and decision-makers within customer organizations.
- Maintain up-to-date customer data in the CRM, ensuring accuracy and usability across teams.
- Assist in tracking engagement metrics and preparing internal reports.
- Support CSMs with customer-facing materials such as success plans and usage summaries.
- Collaborate on improving internal processes for onboarding and renewals.
- Help document standard operating procedures to drive efficiency and consistency.
- Coordinate with Product, Sales, and Support teams to address customer needs.
- Participate in internal meetings to align on customer success priorities and initiatives.
Who you are…
- Someone with 0-2 years of experience, looking to enter the success vertical in the SaaS space
- Good communications and the right energy to collaborate in a fast growing organisation
- The Success team works in office from Monday to Thursday & Remote on Friday (430PM to 12AM)
- Ideally be available post the 6 months for a potential full time conversion
