Summary
Join our team as a Customer Success Manager and help customers drive the success of their organizations by transforming the way they hire. As a proud advocate, teacher, helper, trusted subject matter specialist, and excellent teammate, you will own and manage customer relationships, demonstrate knowledge of products and services, serve as a trusted advisor, partner with the Account Management team, and collaborate with high-profile and fast-growing companies.
Requirements
- Experience with hands-on account management or customer success management in the tech industry
- Ability to handle conflicting priorities
- Strong written and verbal communication skills
Responsibilities
- Own and manage customer relationships to showcase the value of Greenhouse and ensure customer happiness and engagement
- Demonstrate knowledge of products, services, and methodologies to enthusiastically provide support and mentorship
- Serve as a trusted advisor, advocating internally for customer needs and feature requests to Greenhouse’s internal Support, Product, Engineering, and Sales teams
- Partner with the Account Management team throughout the customer lifecycle to prevent churn and ensure renewals
- Team up with our Implementation Strategists through customer onboarding (configuration, data migration, etc.) to ensure the successful launch of new Greenhouse customers
- Collaborate with high-profile and fast-growing companies to revolutionize their hiring processes
Benefits
- Competitive salaries
- Stock options
- Medical, dental and vision coverage
- Disability coverage
- Employer paid life insurance
- Mental health resources
- Financial wellness benefits
- Fully paid parental leave program
- Flexible vacation
- Commuter benefits
- 401(k) plan
- 25 days' vacation (for Dublin-based employees)
- Pension plan (for Dublin-based employees)
