Job description
At Kyruus Health, our mission is to connect people to the right care, in pursuit of our vision: a better healthcare system- one that’s transparent and accessible- where everyone gets the care they need. Our values are at the heart of everything we do:
We care deeply – We do the right thing even if it’s the harder thing.
We are fiercely driven – We harness our curiosity to pursue continuous improvement and create simple solutions to complex problems.
We lead with respect – We celebrate the individual traits that make each of us unique and seek out diverse voices to listen and learn.
We are accountable – We do what we promise for each other and our customers.
Here’s what that would mean for you in the Customer Success Manager role.
Care: You work as a partner and advocate for your clients - balancing urgency with empathy. You are invested in the outcome - for each client, for Kyruus Health, and for the future of healthcare.
Driven: You have a strong drive to complete tasks and hit realistic deadlines created between yourself and the customer.
Respect: You will be the liaison between the customer and our internal Team and will communicate often and respectfully.
Accountable: You take ownership of mistakes and use them as motivation to improve. You build trust by leading with transparency and integrity.
What you will do in a Customer Success Manager role at Kyruus Health:
- You’ll be the primary point of contact and build long-term relationships with customers.
- You’ll help customers through email, phone, online presentations, screen-share and in person meetings.
- You’ll develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
- You’ll set-up and maintain routine calls with clients to review performance.
- You’ll clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
- You’ll forecast and track key account metrics.
- You’ll accurately identify and notify Sales of any expansion opportunities.
- You’ll be responsible for keeping current clients at a high satisfaction level while delivering exceptional customer services on a day-to-day-basis.
- You’ll work with the Implementations Team to ensure a smooth transition from implementations to long-term accounts.
- You’ll manage communication between the customer and internal teams.
- You’ll respond to client emails in an efficient and timely (within 12 business hours).
- You’ll manage and maintain Kyruus Health Google calendar.
- You’ll report to the Director, Customer Success in the Client Services-Medical Groups Department within the Delivery & Operations Division.
How You Can Grow
- Kyruus Health will bring you through an onboarding process that is both structured and self-guided, designed to enable connection and productivity as you learn more about our company, functions and products. Additionally, we have a culture of feedback, inclusive of our performance review process that provides you with the coaching, resources and opportunities to help you learn and grow with us.
- Kyruunauts in the Customer Success Manager role can move to a linear career path to Senior Customer Success Manager.
- Kyruus Health also loves to see an internal transfer. If a linear career path is not what you’re looking for, you can work with your manager and HR to explore lateral moves to other parts of the organization as you continue to grow with us.
What you will bring:
- You’ll use your 5+ years of experience in customer management or practice management experience to:
- Cultivate customer relationships grounded in trust, transparency, and mutual respect.
- Center customer engagement in a strategic, thoughtful manner.
- Look for opportunities for customers to increase product adoption or utilization, and collaborate with internal stakeholders as appropriate.
- Monitor analytics and performance metrics to provide recommendations on actions the customer can take to better utilize Kyruus Health solutions to achieve value.
- Leverage data to build a compelling story to influence change.
- Your customers have a good experience (NPS), realize value (customer health score),and renew their contract (retention).
- You’ve built successful relationships with customers, grounded in trust.
- You’ve built credibility as a customer’s champion within your organization.
- You’re an expert in your customer’s data and well-versed in strategies to optimize performance.
- You’ve created and managed a ‘single view of the customer’ within your organization and are proficient with business tools - Salesforce, Jira, Confluence, Excel, and Powerpoint.
Compensation Information:
- Base Pay Range: $70,000 - $80,000/year
- Other Compensation: In addition to your salary, this position is also eligible for our annual bonus program, equity, and benefits. Salary ranges are a guideline and pay is based on a variety of factors including; qualifications, competencies, skill-set, and organizational needs. Your recruiter can share more information about the salary range specific to your candidacy and other factors during the hiring process.
- Benefits: Our benefits package includes medical, dental, and vision benefits, unlimited paid time off (PTO), generous paid parental leave, a home office stipend, 401(k) program with company match, and a wellness and lifestyle program. Please refer to the company’s benefits section on our career page or connect with your recruiter for full details.
Equal Opportunity Employer
Kyruus Health is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information. We will not discriminate, in any employment decision, against any individual or group on the basis of race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information, or veterans/national guard/military reserve status. This shall be done in compliance with all applicable federal, state, and local laws in every location in which Kyruus Health has facilities.
