Job description
Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products.
Syndigo serves the industry’s largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers.
Basically, we’re the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we’re always looking to identify talented individuals to join our team.
Customer Success Manager ( India _ Remote)
The mission of a Syndigo Customer Success Manager is to ensure the industry’s most influential and most recognizable brands have a delightful experience when leveraging Syndigo’s suite of products and services. The CSM plays a critical role in the client retention function at Syndigo by working with our clients to ensure strong awareness and utilization of our solution to drive their continued success.
we’re looking for a great Customer Success Manager to assist our customers in their use of Syndigo’s product offering & to ensure ongoing success for our rapidly growing B2B SaaS company. This role is great for a person who’s looking to build a successful career in Customer Success domain, data management domains & work with a truly international and global team.
Your primary responsibilities:
Acts as a key Syndigo ambassador in client organizations by demonstrating company values and by establishing strong credibility.
Primary point of contact from Syndigo and key champion for customer responsible for overall success and long-term partnership.
Builds relationships with various customer and partner stakeholders and executives at Director and/or CxO level to create champions and references.
Orchestrates and co-ordinates relevant work/activities with multi-location, multicultural, multi-skill, multi-disciplinary teams.
Evolve and refine engagement model, working arrangement and RASCI based on partner maturity and customer needs.
Brings industry and domain best practices and methodologies in execution of program/projects across Master Data Management, Data Governance, Data Management, Integrations, Business Intelligence and Analytics.
Perform business reviews with customers and partners on a regular cadence.
Responsible for the Customer retention, takes ownership of the renewals.
Identify and nurture opportunities for value growth with the customer; Leads customer workshops to help create a long-term vision and strategy for MDM across multiple industry verticals.
Responsible for NPS metrics for customers and partners.
Facilitate marketing activities like events, speaking engagements, references, testimonials, etc. with customers and partners.
Manage negotiations and conflicts with excellent communication skills.
Be a Syndigo ambassador to the partner organizations in terms of competency development and delivery support.
What makes you the right fit:
3+ years of SaaS experience as a Customer Success Manager, Implementation Manager/Engineer, or as Account manager at a B2B SaaS business serving global (US/EU) customers.
Carried either of Onboarding, Renewal, Upsell targets.
Have done Project Management for various customers & has strong suit for managing stakeholder expectations, timelines, and commitments.
Strong written and interpersonal skills both written & verbal
Has a will to travel to meet customers, internal team members and Partners
Undergraduate degree (B.E/B.Tech) and/or MBA
Compensation & Location:
Bangalore location is preferred but open for remote location (within India)
Compensation is best among the industry with fixed, incentives.
About Syndigo:
Syndigo enables commerce by supporting the efficient transfer of product information through its network of brands and their customers. The company provides descriptive product and nutritional information, images and other digital media, powered by deep analytics to empower engaging brand experiences online and in store. Through Syndigo’s integrated platform, Content Experience Hub, clients can publish, manage, syndicate and audit product content across the largest trading network of brands and recipients in the world.
Syndigo serves more than 12,000 manufacturers and 1,750 retailers and distributors globally in many important consumer industries including grocery, foodservice, hardlines, home improvement/DIY, pet, health and beauty, automotive, apparel, and healthcare products.
Visithttps://www.syndigo.com/for more information.
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Diversity, Equity & Inclusion
To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.
Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!
All are welcome here and we invite you to join our team if you are ready to help us continue that growth!
GDPR/CCPA
Syndigo, to process applications, holds onto data for a “reasonable time” after applications are submitted. This data is stored for Syndigo’s internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.
Syndigo Job Applicant Privacy Notice
At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.
