Siena AI

We founded Siena AI in 2023 to offer empathic AI agents for commerce. Our agents automate customer interactions, increase revenue, and turn conversations into useful business insights. We connect to your existing helpdesk, commerce stack, and customer data, working as a platform-agnostic solution that handles commerce-specific tasks. Our platform provides generative product recommendations, expands social media engagement and moderation, and automates complex post-purchase workflows like address updates, returns, refunds, and replacements. We also manage subscriptions, including skips, pauses, or swaps. For human collaboration, we offer agent assist tools like AI Assistant for workflow building and Copilot for drafting replies and translations. We prioritize enterprise-grade safety and brand control with guardrails and granular controls. Our AI agents automate up to 80% of customer interactions. This results in 98% faster response times, 90% quicker resolutions, and an average customer satisfaction (CSAT) of +94.7% (or 4.81). Siena AI handles hundreds of millions of conversations for brands such as FIGS, HexClad, Kitsch, and Grüns. The company was started by former Shopify merchants who recognized gaps in existing customer support tools.

Our mission at Siena AI is to humanize the internet, turning customer interactions into meaningful relationships. We want to be a partner for your commerce growth, helping you deliver excellent customer experiences and build lasting brand loyalty. Our core values include ownership, customer empathy, and a drive to make a real impact. Our team values curiosity, creativity, honesty, openness, and direct communication. We balance speed and craftsmanship, paying attention to both the big picture and the specific details.

We have a globally distributed, remote team of 11-50 employees. Our culture is driven by curiosity and creativity, and we encourage everyone to own their impact. We build trust by empowering individuals to take action, solve challenges, and advance ideas. We blend speed with craftsmanship, paying close attention to both our strategic goals and the intricate details. Strong relationships are important to us, and we promote honest, open, and direct communication. Our work environment is fast-paced, combining human judgment with AI acceleration in an AI-first, diverse, and inclusive workforce. We see our employees as co-creators who prioritize ownership, customer empathy, and making a significant impact.

We offer a competitive salary and the opportunity for equity or stock grants. We also provide a learning budget for personal and professional growth. Employees get premium accounts for AI tools like ChatGPT, Claude, Perplexity Pro, Cursor, and Lovable, plus a quarterly budget to explore new tools. Our work environment is flexible and remote-friendly, supporting our globally distributed team. We offer clear growth pathways into deeper specialization or leadership roles. You’ll contribute to shaping our product and company, building new solutions at an early stage, fostering AI-fluency, and tackling unsolved problems in customer experience.