Job description
Şirket Tanımı
As part of Docplanner Group — one of Europe’s largest health tech companies — DoktorTakvimi.com is Turkey’s #1 healthcare platform.
Every day, nearly 2.500 teammates around the world work toward a single mission: Helping people live longer, healthier lives. And while we’re at it, we make life easier for both patients and healthcare professionals.
Over the past 15 years in Turkey, we’ve built a culture that’s uniquely ours. Our team defines it with three simple words: autonomy, appreciation, and flexibility.
We’re a team that questions the status quo, thinks independently, and isn’t afraid to try (or fail). We’re humble yet ambitious, honest yet direct, friendly yet laser-focused on results.
If you’re ready to take action for a healthier future, your place might be right here.
You will be responsible for managing multiple Customer Success teams, reporting to the Customer Success Manager.
İş Tanımı
You will:
manage a Customer Success Specialists team
launch and maintain first-rate services for our customers with the International CSl team
develop and implement new methodologies to ensure maximum Customer Satisfaction
analyze team performance and provide coaching
provide top care for our existing customers
achieve/exceed target KPIS: renewal%, upsell%, engagement, churn, and CSAT.
identify and forecast risks and growth opportunities within the portfolio
work closely with Sales, Financial, People, Revenue, Marketing and other Support teams to ensure an exceptional customer experience and resolve any customer issues locally and globally.
reduce churn as the business evolves subject to the needs of the moment and of each product, improve customer adoption, ensure upsells, build lasting relationships and convert customers into engaged products.
Nitelikler
If you:
love building things from scratch
have at least 5 years of experience in Customer Success
know what Zendesk, Salesforce.com and Typeform.com mean
have experience in leading teams
speak English like a pro
focus on results, not tasks
are patient and understand the needs of others
like numbers as much as you like people
then this job may be for you!
Ek Bilgiler
⚕️ Private health insurance
🌌Unlimited access to the Ifeel emotional well-being tool
🎂Free birthday leave to spend a day with your loved ones!
🏡 Work remotely
📈 Stock option plan after 6 months of working with us
🌅Every year 3 days of motivation leave
💸 Performance bonusu
