Job description
We are currently looking for a dedicated and customer-focused individual within the dental field to join our client’s team as a Customer Service Representative. The successful candidate will play a crucial role in delivering exceptional service to our clients, addressing their inquiries, and ensuring a positive customer experience.
Job Responsibilities
Customer Interaction:
- Engage with customers in a friendly and professional manner to address their questions and concerns.
- Provide information about dental services, procedures, and any related inquiries.
Appointment Scheduling:
- Efficiently schedule and manage appointments for clients, coordinating with dental professionals and staff to ensure optimal scheduling.
Insurance Coordination:
- Assist clients with insurance-related inquiries, verifying coverage, and providing necessary information to facilitate seamless payment processing.
Problem Resolution:
- Address and resolve customer issues promptly and effectively, ensuring a positive resolution and customer satisfaction.
Product Knowledge:
- Develop and maintain a comprehensive understanding of dental products, services, and procedures to better assist customers.
Documentation:
- Maintain accurate and up-to-date customer records in the database.
- Document customer interactions, issues, and resolutions for future reference and continuous improvement.
Team Collaboration:
Work closely with dental professionals and administrative staff to ensure a coordinated and seamless customer service experience.
Actively participate in team meetings and training sessions as required to stay informed about updates and improvements in service protocols.
Previous experience in customer service, preferably in a dental setting
Knowledge of dental procedures, terminology, and insurance processes.
Strong communication and interpersonal skills.
Excellent problem-solving abilities.
Proficiency in using customer service software and office applications.
System Requirements
At least 15mbps for main internet and at least 10mbps for backup
A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
Note: Back-ups should still be able to function when there is a power interruption
A webcam
Noise-canceling USB Headset
Quiet, Dedicated Home Office
Smartphone
Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
