Job description
Passionate about the world of tech?
What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?
Join our team as a Data Entry Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let’s see what it takes 💛
What you will do:
- Review and process incoming seizure-related documents
- Accurately locate customer information and enter/verify data in internal systems
- Follow established workflows to support account-related actions
- Provide administrative and data support to the Seizures Team as needed
- Ensure accurate documentation and tracking of each case
- Maintain clear and structured case documentation
- Collaborate with internal teams to ensure efficient issue resolution
- Meet team KPIs
- Always be up-to-date with cutting-edge technology
- Securely work with customers’ sensitive information
- Apply the latest and greatest customer happiness practices
What you need to succeed in this role:
- Excellent English (C1 for both spoken and written) and German B2 skills
- Previous experience in operational, banking, or legal environments
- A true team player with a collaborative mindset and a proactive approach to supporting colleagues
- Fast learner, comfortable with repetitive yet critical tasks
- Strong sense of discretion and solid understanding of data protection principles
- Positive and responsible attitude
- Strong attention to detail and reliability when handling sensitive or legal information
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Will be a great plus:
- Experience with tools such as JIRA, Zendesk, ABBYY or similar
- Basic proficiency in Microsoft Office (Excel, Word)
Benefits and Perks:
- Fixed schedule: 9 AM – 6 PM CET
- Short-term cooperation for 3 months
- Opportunity to work fully remote
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
Who we are:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Visit our website: www.supportyourapp.com
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
