Job description
What is Spade?
Spade’s API delivers clean, structured transaction data for modern financial institutions. In real-time, we link each payment to a verified business in our proprietary merchant database, returning standardized merchant names, categories, and geolocation fields. Customers like Stripe, FIS, Bilt, Corpay, Mercury, and Unit use Spade to support real-time authorization, personalize experiences, attribute rewards accurately, and streamline downstream analytics.
We’re a fast growing, Series A company backed by industry experts and top tier investors (including a16z, Flourish Ventures, Y-Combinator, and Gradient Ventures). We lead the market in terms of merchant coverage, speed of enrichment, and data accuracy, and enrich tens of billions of dollars in transaction volume monthly.
We’re a small and mighty hybrid team, passionate about building exceptional products for our rapidly growing customer base. We care deeply about diversity of background, experience, and opinion. We value empathy, curiosity, and passion, and strive to create an environment where individuals have autonomy and the ability to take ownership over their work.
What will you do?
- Improve data quality and performance for customers by participating in QA initiatives, spot-checking transactions, and monitoring recurring issues
- Suggest improvements to tools, automation, or processes to enhance accuracy and efficiency
- Collaborate with Data Science, Engineering, and Product Ops to escalate bugs and refine QA workflows
- Create and maintain clear documentation of QA findings, resolutions, and troubleshooting steps to support process improvement and training
What experience, skills, and qualifications are necessary?
- 1–3 years of experience in an operations, support, or QA-related role
- Located on the East Coast (EST time zone)
- Analytical with strong problem-solving skills
- Proficient in Excel/Sheets
- Ability to follow SOPs and workflows consistently
- Comfortable with independent, repetitive work
- Curious and eager to improve processes
- Nice to have: Experience with tools like Notion or Linear, familiarity with BI tools (Looker, Tableau, Hex, etc.), and basic SQL knowledge
Why join Spade?
- Be a cultural founder. As an early employee, you’ll play a meaningful role in defining and building our culture.
- Get in on the ground floor. We’re a small but well-funded team – joining now comes with limited risk and unlimited upside.
- Build the next generation of financial infrastructure. The future of finance will be built on better data, and Spade powers that. You’ll have the opportunity to drive impact at scale, helping industry leaders build more innovative products and services for consumers.
Benefits include:
- Competitive compensation and equity package
- Full medical, dental, and vision benefits for US-based employees
- Life & short-term disability insurance
- Flexible PTO
- Early exercise program
- Extended post-termination exercise period
- 401K for retirement planning
- Hybrid team, with pet-friendly headquarters in NYC
- Paid parental leave
- Work from home stipend
Diversity & Inclusion at Spade:
Spade is an equal opportunity employer, committed to building a culture that is diverse, equitable, and inclusive. We believe that having people with different backgrounds, experiences, abilities, and perspectives not only helps us build the best products for our customers, but also helps us be the best version of ourselves.
As part of our commitment to health and safety, Spade requires employees to be fully vaccinated against COVID-19 as permitted under applicable law.
Salary Range:
- At Spade, we view total compensation as consisting of salary + equity + benefits. We recruit motivated and high performing talent, and work to compensate people in line with the value they bring to our team.
- We aim to pay fairly and competitively, and consider a number of factors in developing compensation offers. These factors include years and breadth of experience, interview performance, market dynamics, and internal equity.
- The anticipated base salary range for this role is between $75,000 and $90,000, and an equity grant.
