Job description
Who We Are
Carbon6, now proudly part of SPS Commerce, is transforming the future of ecommerce. Our mission is to simplify success for online sellers by removing barriers and building an ecosystem of tools, resources, and community. Developed by expert sellers, entrepreneurs, and marketplace veterans, our solutions support businesses at every stage of their journey — from launch to global scale.
In early 2025, Carbon6 was acquired by SPS Commerce, the industry’s leading provider of cloud-based supply chain management solutions. This milestone marked a powerful evolution of our vision. Together, we’re integrating Carbon6’s ecommerce platform with SPS’s vast retail network to help sellers grow more efficiently, profitably, and intelligently.
As a global team across North America, Europe, and Asia, we thrive on innovation, collaboration, and continuous improvement. Whether you’re building new technologies, supporting sellers, or scaling operations, you’ll join a community that’s shaping the future of retail and ecommerce — together.
The Opportunity (Open to Remote or Hybrid. Note: Must Work in Eastern Time Zone Hours)
We are seeking a Data Operations Manager to join Carbon6’s growing Operations team. In this fast-paced, constantly evolving environment, you will lead the charge to ensure that critical data flows — across both real-time business system integrations and batch ETL pipelines — are reliable, accurate, and scalable.
As our business grows rapidly and launches new initiatives, you will be tasked with continuously evolving our standards for data reliability and integrity, ensuring that our operational foundations scale with the pace of change. You will combine hands-on technical execution with leadership responsibilities, managing a team of Data Operations Analysts while directly contributing to troubleshooting, operational improvements, and project delivery.
Your Impact
- Data Flow Reliability & Monitoring: Own and evolve the standards and systems used to monitor the health of real-time and batch data integrations, with SLA-driven accountability. Lead incident management practices, including issue detection, triage, communication, and resolution.
- Data Integrity Operations: Operate and refine SQL-driven integrity monitoring systems to proactively detect anomalies, operational exceptions, and edge cases – with a particular emphasis on Salesforce CRM data flows. Define and enforce standards for timely root-cause resolution.
- Continuous Improvement Initiatives: Scope, prioritize, and drive multi-person continuous improvement initiatives — coordinating execution across teams and stakeholders. Balance small quick-win optimizations with larger, strategic operational enhancements.
- Team Management & Development: Manage, mentor, and develop a team of Data Operations Analysts, setting expectations, coordinating day-to-day execution, and driving continuous skill development. Foster a culture of operational excellence, accountability, and proactive problem-solving.
- Hands-on Technical Contribution: Remain actively involved in hands-on technical work when needed, including SQL development, troubleshooting integration failures, and reverse-engineering system processes.
- Stakeholder Engagement & Requirement Gathering: Rapidly distill new business needs into actionable operational tasks, managing work across both immediate (9-1-1 critical) issues and structured quarterly roadmaps. Maintain strong collaboration with cross-functional teams, ensuring operational processes meet evolving business needs.
- Documentation & Operational Playbooks: Embed documentation into daily work — ensuring processes, monitoring standards, and resolution workflows are fully captured at the time of deployment. Maintain high standards of clarity, completeness, and auditability in all operational documentation; “document later” is not an acceptable practice in this role.
Your Qualifications
- SQL Expertise: Advanced proficiency writing, reviewing, and optimizing SQL queries; ability to independently reverse-engineer complex codebases.
- Integration Builder: Deep experience with business systems integration projects and health monitoring
- Salesforce CRM Fluency: Demonstrated ability to dive into Salesforce integrations, feature development, and complex data models with minimal ramp-up time
- Leadership & Coaching: Proven experience managing or leading small technical or operational teams with a focus on setting priorities, coaching growth, and delivering results.
- Analytical & Problem-Solving Skills: Ability to critically assess, troubleshoot, and continuously improve operational data flows mindful of system-wide implications
- Operational Mindset: Committed to enforcing SLAs, maintaining data quality, and building sustainable, scalable processes.
- Communication Skills: Strong ability to translate business context into operational tasks, communicating effectively with both technical and non-technical stakeholders.
Bonus Piints
- Experience with integration platforms (e.g., Celigo, Workato, Boomi, Zapier).
- Familiarity with cloud data warehouses (e.g., Snowflake, Redshift).
- Familiarity with Git or other version control systems.
