Job description
About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,300+ associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.
DC Operations Manager
Germany Remote with Travel
About the role
We are looking for a hands-on and detail-oriented Manager, DC Operations to oversee day-to-day operations within a third-party distribution center (3PL), supporting both Business-to-Business (B2B) and Direct-to-Consumer (D2C) fulfillment. This role will focus on managing inbound receipts, inventory storage, order fulfillment, and operational flow to ensure accuracy, timeliness, and cost-effectiveness.
The ideal candidate thrives in a fast-paced environment, has excellent communication skills, and brings a strong background in warehouse operations, inventory management, and 3PL oversight. Experience in both B2B and D2C operations is a must.
Key Responsibilities :
Daily DC Operations:
Oversee day-to-day distribution center activities including inbound receiving, storage, replenishment, and outbound fulfillment.
Ensure operational processes are followed consistently across B2B and D2C channels to meet SLAs, quality standards, and customer expectations.
Monitor workflow, labor allocation, and inventory movement within the 3PL facility.
3PL Oversight:
Serve as the primary operational liaison between internal teams and the 3PL provider.
Conduct regular performance reviews and meetings with 3PL partners to ensure alignment on service levels, process improvements, and issue resolution.
Address and resolve daily operational challenges, escalations, or inventory discrepancies.
Inventory Accuracy & Process Adherence:
Ensure inventory accuracy through cycle counts, root cause analysis, and corrective actions.
Partner with 3PL to implement and maintain proper inventory control practices.
Support ongoing improvements in WMS accuracy, SKU slotting, and replenishment processes.
Fulfillment Execution (B2B & D2C):
Manage order processing and shipping timelines to ensure on-time delivery for wholesale (B2B) and e-commerce (D2C) customers.
Support special handling requirements, promotional or seasonal volume spikes, and new product launches.
Reporting & Metrics:
Monitor and report on key operational KPIs (e.g., receiving timeliness, order accuracy, inventory integrity, shipping performance).
Identify trends and provide insights to improve efficiency and service quality.
Continuous Improvement:
Identify opportunities to streamline processes, reduce costs, and enhance service through process improvements or system enhancements.
Partner with cross-functional teams (e.g., logistics, planning, customer service) to implement improvements.
Qualifications :
Bachelor’s degree in Supply Chain, Business, Logistics, or a related field preferred.
5+ years of experience in warehouse operations or distribution management, with at least 2 years managing 3PL relationships.
Experience in both B2B and D2C fulfillment operations.
Working knowledge of warehouse systems (WMS), inventory management practices, and shipping platforms.
Strong organizational and problem-solving skills with the ability to adapt in a dynamic environment.
Excellent communication and collaboration skills.
Proficient in Microsoft Excel and operational reporting tools.
OTHER REQUIREMENTS
Travel Required - up to 25%
Flexible work schedule to accommodate virtual meetings with other regions
Our Culture
At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products— we’ll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
SharkNinja’s Candidate Privacy Notice can be found here: https://www.sharkninja.com/candidate-privacy-notice/
For candidates based in China, please visit: https://sharkninja.com/candidate-privacy-notice/china/
For candidates based in Vietnam, please visit: https://www.sharkninja.com/candidate-privacy-notice/vietnam/
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at [email protected]
