Job description
At ExtraHop, we’re on a mission to help organizations achieve complete visibility, real-time threat detection, and proactive security through cutting-edge network detection and response (NDR) technology. Our NDR product is a market leader, providing our customers with the ability to detect, investigate, and respond to threats faster than ever before.
We’re proud of the work we do and the recognition we’ve received, including our recent Gartner Peer Insights award, which reflects the trust and satisfaction our customers have in our solutions.
If you’re passionate about innovation, dedicated to protecting digital infrastructures, and ready to make a real impact, we invite you to join our team and help us shape the future of cybersecurity.
The Deal Operations Analyst supports the end-to-end deal process, ensuring pricing, approvals, and contract terms accuracy while aligning with company policies and financial goals. This role collaborates with Sales, Finance, Legal, and Product teams to facilitate smooth deal execution, review key financial metrics, and enforce margin, recurring revenue, and ACV targets.
Key Responsibilities
- Assist in providing end-to-end support pertaining to deal structure, data accuracy, approval workflows, pricing, discounting, and contract terms.
- Collaborate closely with sales to review and approve deal terms, ensuring they align with company pricing guidelines, policies, and goals.
- Review key financial metrics and enforce adherence with margin thresholds, recurring revenue, and ACV goals.
- Calculate credits, payment schedules, and multi-year uplifts.
- Help document standard operating procedures related to deal approval, pricing, and contracting.
- Analyze deal data to identify trends, issues, and opportunities for improvement.
- Work closely with the Sales, Legal, Finance, and Product teams to ensure smooth deal transitions and proper execution from opportunity creation to close.
- Act as a liaison to ensure alignment between sales leadership and operational teams during key deal negotiations.
- Stay up-to-date with new products and features and thoroughly understand end-to-end impacts.
- Ability to handle complex tasks independently with moderate oversight.
- Update documentation pertaining to the team to the broader organization for further enablement and support of sales.
- Consult various teams within the organization on how to achieve desired outcomes.
Required Qualifications
- Ability to meet with managers in the Boston, MA, area despite the remote position.
Preferred Qualifications
- Proficient in knowledge of Salesforce CPQ.
- Excellent organizational skills and demonstrated competence with GSuite (Google Workspace).
Skills and Competencies
- Strong attention to detail.
- Ability to meet deadlines and achieve goals.
- Ability to function effectively in a fast-paced environment.
- Capability to prioritize and organize multiple requests and then execute them.
- Strong problem-solving mindset with an ability to understand end-to-end processes and resolve complex issues efficiently.
- Proficiency in Microsoft Excel or Google Sheets for data analysis and reporting.
- Strong analytical skills, with the ability to translate data insights into actionable improvements.
- Work cooperatively with others within the organization and other cross-functional stakeholders
- Work well in fast-paced, high-stress environments
- Has predictable, reliable attendance
The base salary for this position is between $75,000 - $85,000 plus bonus
ABOUT EXTRAHOP
ExtraHop is the cybersecurity partner enterprises trust to reveal the unknown and unmask the attack. We’re on a mission to protect and propagate trust by revealing the cybertruth, and we partner with every customer, every day, to uncover it. Our Reveal(x) 360 platform is the only network detection and response solution delivering the 360-degree visibility needed to see everything on the network. When organizations have full network transparency with ExtraHop, they can see more, know more, and stop more cyberattacks.
ExtraHop is recognized by leading organizations for both its innovation in the market and its commitment to building a world-class team. We’ve been recognized as a “Customer’s Choice” by Gartner Peer Insights™ Voice of the Customer, and as a Leader in the Forrester Wave®: Network Analysis and Visibility, Q2 2023. ExtraHop has won AI Breakthrough Awards four times (2018-2020, 2023) and our Channel Partner program has received a 5-star rating from CRN for our 2023 Partner Program Guide. Our flagship product, Reveal(x), has received numerous accolades, including a 2022 Edison Award for Cybersecurity.
Employees’ wellbeing is top of mind for the ExtraHop team. Employees and their families will have the option to participate in the following benefits:
- Health, Dental, and Vision Benefits
- Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
- Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
- FSA and Dependent Care Accounts + EAP, where applicable
- Educational Reimbursement
- 401k with Employer Match or Pension where applicable
- Pet Insurance (US Only)
- Parental Leave (US Only)
- Hybrid and Remote Work Model
*Candidates should note that the Company may modify reporting relationships, job titles and compensation, including commissions and benefits, from time to time at its sole discretion, as it deems necessary, with or without prior notice.
We are intentional about our culture, diversity, and inclusion, and we welcome everyone to come ready to participate in contributing to this truly unique environment. At ExtraHop, we believe that the best products, services, and companies are built by strong teams that include a diversity of backgrounds, perspectives, ideas, and experiences. We are committed to supporting and enabling growth and opportunity for every employee at every level. This is the foundation of our success.
We are equally committed to equal employment opportunity, and it is foundational to how we recruit and hire our talented team. Employment is determined based upon capabilities and qualifications without discrimination on the basis of race, color, religion, sex, gender identification and expression, marital status, military status, pregnancy (including but not limited to potential pregnancy and pregnancy-related conditions), sexual orientation, age , national origin, ancestry, citizenship or immigration status, disability ,, genetic information, or any other protected class as established by law.
Our people are our most important competitive advantage, leading the charge cyber criminals and insider threats.
Ready to join us? #Extrahop #Security #NDR #informationsecurity #cybersecurity #cloudsecurity #infosec #LI-Remote
