Job description
LeapPoint, an OPMG Company, is a digital advisory firm focused on helping organizations connect their people, processes, and technology to improve orchestration across the entire marketing lifecycle. As an Adobe Gold Solution Partner, LeapPoint’s expertise spans the entire Adobe Experience Cloud ecosystem. The company’s certified consultants have delivered more than 600,000 hours of Adobe-related implementations and integrations and actively support hundreds of enterprise-level clients.
LeapPoint is part of Omnicom’s precision marketing division, Omnicom Precision Marketing Group (OPMG). OPMG is a global network of agencies and consultancies, spanning CRM, customer experience design, and marketing technology and business consulting.
As a Delivery Operations Leader, you will lead the successful execution and delivery of Adobe content supply chain solutions for the world’s biggest brands. You will ensure seamless integration of our Connected Work® solutions, drive operational excellence, and maintain high client satisfaction, contributing to the firm’s growth and reputation. You will oversee cross-functional teams, manage client relationships, and drive process improvements to support LeapPoint’s growth and reputation as a leader in innovative solutions.
Note: This is a remote, work from home position
As a Delivery Operations Leader at LeapPoint, you will have the opportunity to:
- Drive Operational Excellence: develop and implement processes and best practices and methodologies to optimize efficiency, scalability, and performance of delivery operations
- Contribute to Growth: identify opportunities to enhance service offerings, streamline operations, and support business development initiatives
- Lead Project Delivery Management: lead the end-to-end delivery of Adobe content supply chain solutions, ensuring projects are completed on time, within budget, and meet quality standards
- Ensure Seamless Integration: collaborate with technical and product teams to integrate solutions into client workflows, addressing challenges proactively
- Maintain Client Satisfaction: serve as a primary point of contact for clients, fostering strong relationships and ensuring expectations are met or exceeded
- Team Leadership: manage and mentor delivery teams providing clear direction, performance feedback, and professional development to optimize performance and collaboration
- Resource Allocation: oversee resource planning and allocation to balance workloads and meet project demands
- Performance Metrics: define and track KPIs to measure delivery success (e.g., client satisfaction, project profitability, implementation timelines) and report progress to leadership
The following skills will set you up for success:
- 8+ years leading digital transformation projects for major brands
- 5+ years of experience in operations management, delivery management, or supply chain roles
- Proven track record of delivering and managing large-scale, complex digital transformation initiatives with measurable outcomes
- Analytical mindset with experience in process optimization and KPI tracking
- Experience in MarTech or content supply chain solutions is a plus
- Strong leadership and team management abilities
- Excellent communication and client relationship skills
- Ability to thrive in a fast-paced, dynamic environment
Attributes: Results-driven, adaptable, and collaborative, with a passion for driving innovation and impact. Track record of doing things that haven’t been done before and thriving in ambiguity
Certifications: PMP, Agile, Lean Six Sigma, or Adobe Workfront Certified Project Manager a plus
Travel: This position may require approximately 10-20% travel
Compensation & Benefits:
- The base salary for this role is $180,000 - $250,000. Compensation varies based on experience, qualifications, and demonstrated results as a Delivery Operations Leader
- Benefits include bonus, comprehensive healthcare, PTO, and more - https://www.leappoint.com/about/careers/
HERE’S A LITTLE MORE ABOUT US…
LeapPoint, an OPMG Company, has been on the Forbes list of America’s Best Management Consulting Firms for eight consecutive years as well as being an honored Vault Consulting Top 50 firm, named a top boutique consulting firm, top consulting firm for culture, and top consulting firm for diversity. We were just named the 2025 Adobe Digital Experience GenStudio Partner of the Year – Americas and the 2025 Adobe Digital Experience Partner of the Year – UK&I.
This only happened because of the incredible people that decided to make LeapPoint their home. We work hard, we support each other, we look for opportunities to learn and grow, and we put our customers at the center of everything we do…some firms say it, we actually do it.
This maniacal focus on helping customers deliver outcomes that propel business forward led us to the creation of a framework that now has a long history of connecting people, processes, and systems. We call it Connected Work™ and it’s how we deliver powerful experiences for customers and employees. We believe in it so much we created the first ever Connected Work Officer executive role.
As you can imagine, we move fast, we wear lots of hats, and we stand behind each other so that when someone falls a teammate is there to catch them. Make no mistake, this makes for a unique environment, which means we are looking for unique people.
We put our people first, we invest in giving them the tools they need to be successful here and beyond, and we want them to be healthy, happy, and fulfilled while doing work that matters.
If this excites you, let’s have a quick chat to get to know one another and discuss your future.
EEO Statement:
LeapPoint, LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.
