Job description
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
A Toast Trainer is a professional-level facilitator of educational sessions with a focus on the successful application of adult learning theories. They are natural teachers, people-focused, and passionate, with an advanced knowledge in Toast Products and a love for hospitality.
Bready for a change?*
A Senior Enterprise Trainer is equal parts consultant, project manager, educator and facilitator in delivering best-in-class training. As a Senior Enterprise Customer Trainer, this person will be their customers’ primary training contact and act as their liaison to Toast’s Education department. A Senior Enterprise trainer is responsible for owning the successful enablement of their customer through customer discovery, identifying learning needs, developing long-term customized training plans, designing educational content, delivering training, evaluating impact, and iterating as needed. This person will work closely with their team Manager and members of the Learning Design team to execute on both short-term initiatives and our long term strategic plan. They will also work alongside our stakeholders in the Go To Market & Customer Success teams to ensure the successful onboarding of Toast’s largest, most complex customers.
Toast Trainers are sought-after facilitation and Toast product experts who are able to leverage their expertise to solve complex customer challenges and deliver impactful training solutions for all types of customers. They are seen as excellent teammates and build strong cross-functional partnerships that put them in a position to make a measurable impact for Toast.
About this roll:
- Consistently & successfully execute virtual and on-site trainings to the complete satisfaction of Toast customers
- Self-manage complex and dynamic training and travel schedules
- Iterate and improve upon Toast’s Enterprise training program
- Collaborate directly with high-level customer executives and corporate team members to design educational needs analyses and execute upon intricate, long-term custom education plans
- Leverage expertise to solve complex customer challenges
- Manage projects and apply learning design skills to create custom training experiences for diverse audiences, effectively balancing competing priorities.
- Cultivate meaningful, long-term client relationships that help differentiate Toast’s service model
- Be an excellent team mate, team leader and strategic thought partner that drives impact and results for the team, department, and Toast
- Contribute to monthly and quarterly team goals & metrics
- Embody Toast’s Values and always represent Toast with the utmost professionalism
- Mentor and improve the performance of other trainers on the team
- Represent the training team while collaborating cross-functionally with other departments to drive the highest levels of measurable customer success
Do you have the right ingredients? *
- 3-5 years of training delivery or educational experience
- Combined 8+ years experience in the food/beverage and POS industry
- Ability & willingness to travel often in support of in-person trainings, that may result in working nights and weekends to best support our customer needs
- Excellent communication, presentation, interpersonal and writing skills
- Expert knowledge across Toast’s products, technology areas, and methodologies
- Experience coaching, leading, and developing people and cross function projects to drive an inclusive learning environment
- Passionate about the customer experience, training, and technology to analyze the customer needs
- Highly motivated, passionate overachiever and team player
- Proven success operating independently, working under pressure, and navigating competing priorities in a constantly changing environment
Special Sauce* (Non-essential Skills/Nice to Haves)
- Mid-Market and Enterprise experience
Our Spread of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
Pay Range
$97,000—$155,000 USD
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
