Job description
About Us
If you think healthcare is broken, we want you. If you think the solution is marrying old-fashioned clinical expertise and new-fashioned telehealth tech, we need you. At Candid, we’re doctors and data geeks, artists and changemakers, care specialists and tech futurists. As we grow our team, we’re looking for people who are as passionate about their craft as they are about changing lives one smile at a time.
On our team, you’ll help make oral health more affordable and accessible than ever before. We believe a life of candid self-expression is a rich life. And our clear aligner therapy helps people across the country straighten their smiles, grow their confidence, and live as their truest selves.
If you’re ready to sharpen your skills, have a huge impact, and help solve healthcare, join us.
Role
This Dental Account Manager role, also known as the Partner Practice Manager, will play a pivotal role in strengthening customer relationships, driving sales, and ensuring the continued success of our dental products and services. They are responsible for building and maintaining strong relationships with dental professionals and clinics referred by our strategic partner. This position requires a proactive, customer-focused individual with a strong dedication to promoting dental health and well-being through our offerings. This is a performance-driven role with clear targets and expectations. Success will be measured by your ability to consistently meet or exceed sales quotas and contribute to overall revenue growth
This role is responsible for account acquisition through targeting sales qualified leads from partner events, as well as account growth and management through account training, development, and education. This is primarily a remote role with some travel and in-person work required. This position is open to candidates located in the United States.
What You’ll Do
- Effectively educate qualified leads on the ProMonitoring value prop and guide them through the contract signature and onboarding process
- Identify and pursue opportunities to increase sales revenue within existing accounts
- Regularly communicate with practices to understand their needs, address concerns, and identify opportunities for growth
- Develop and maintain strong relationships with dental professionals, practices, and key decision-makers
- Offer responsive and high-quality support to resolve customer issues and inquiries promptly through collaboration with internal teams
- Effectively convey product information to customers and prospects
- Stay up-to-date with industry trends and product knowledge to deliver effective training and education both virtually and in person
- Collaborate with the marketing department to develop and execute marketing strategies and programs focused on both practice-level marketing and account acquisition
- Analyze sales data, market trends, and customer feedback to make informed decisions and recommendations
- Prepare regular reports on account performance and provide insights for improvement
- Conduct in-person visits to clients and attend industry events, conferences, and trade shows
What You’ll Need
- 2+ years of proven experience in sales (preferably within the dental industry)
- Bachelor’s degree in business, marketing, or a related field or equivalent industry experience
- Strong interpersonal and communication skills, both written and verbal
- Excellent presentation and training skills
- Proficiency in using CRM software for account management and tracking (Salesforce experience preferred)
- Ability to work independently and as part of a team
- Willingness to travel as required (20%)
- A deep passion for the dental industry and a commitment to customer satisfaction
Pay & Perks
- Competitive compensation
- Stock option plan to give our employees a direct stake in Candid’s success
- Unlimited PTO to give our employees a little extra R&R when they need it
- Work from home stipend
- Comprehensive health coverage (medical, dental, vision) and generous parental leave
- Significant discount on our customized treatment plans and aligners
- You will grow a lot here. You’ll be surrounded by employees with deep experience in their field, who have a strong passion for doing great work and constantly learning
Values
- Care Deeply - We succeed when we care about what we do. We go the extra mile for our patients, our partners, and for each other because what we do matters, and the care we put into it matters even more.
- Drive Results - Results matter. From closing a tooth gap to opening a new account—we set clear intentions, align around measurable goals, and take accountability for the outcomes.
- Commit to Growth - To change the face of oral health care, we have to keep growing—as individuals, as teams, and as a company. We approach problems with a beginner’s mindset and continuously pursue improvement.
- Embrace Candor- To create the environment we want to be a part of, we have to stay aligned—that means elevating each other and our partners through honest, respectful feedback, and fostering a culture of inquiry and debate.
- Work as One - Together, we have the ability, experience, and intuition to serve our partners and grow our business. When we work as a team, we draw on each other’s strengths, inspire new solutions, and share in our success.
The base salary for this role is $65,000. Our salary ranges are based on paying competitively for our size and industry and are one part of the total compensation package that also includes equity, benefits, and other perks. To determine our range, we consider as many of the following data points as are available to us: external market salary survey data, experience level, skillset, and balancing internal equity relative to our other employees. We include equity in our compensation packages because we believe our employees should have the option to purchase ownership in the company and benefit from what we hope will be a lot of upside growth. We expect the majority of the candidates who are offered roles at Candid to fall healthily throughout the range based on these factors.
EEOC
Our patients and colleagues come from diverse backgrounds and experiences. We strive to create and maintain a diverse and inclusive environment and hire great talent that is equally diverse; not simply because it’s the right thing to do, but it makes our company, our products, and our culture that much better. If you share our values and passion, apply and see what we’re all about.
We’re proud to be an Equal Opportunity Employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Additionally, this organization participates in E-Verify.
