Job description
Company Description
MEDFAR Clinical Solutions was founded in 2010 by two aeronautical engineers who realized that the healthcare system was not exploiting the full potential of technology. Supported by a large community of medical experts and focused on clinical success and patient safety, MEDFAR was the first company to certify a cloud-based Electronic Medical Record in Canada: MYLE (Make Your Life Easy).
Committed to promoting excellence and effectiveness in healthcare worldwide, MEDFAR differentiates itself by offering a unique healthcare management solution for clinics, which replaces inefficient processes with a faster and safer technological alternative.
Job Description
As a Deployment Coordinator you will be the client’s first point of contact post-contract, owning the setup, configuration, and transition of their EMR environment. You’ll work closely with internal teams, external partners, and clients to deliver seamless deployments and maintain high customer satisfaction.
Key Responsibilities include:
Environment Analysis & Configuration
Gather project requirements; create and configure MYLE environments.
Run and validate simple SQL scripts.
Coordinate configuration tasks with external service providers and internal teams.
Client Point of Contact
Serve as primary liaison after contract signing.
Schedule and lead introductory meetings and communicate key milestones.
Manage feature-activation requests in line with contract additions and upsells.
Transition Coordination
Synthesize project details into clear action plans.
Collaborate with Project Managers to plan client go-lives.
Data Transfer Management
Oversee data transfer projects; validate quality assurance.
Track all stakeholder interactions and issue resolutions.
Team Support
Provide assistance to the deployment team during go-live.
Troubleshoot technical issues; propose and implement solutions.
Offer occasional on-site support to our clients during deployments.
Documentation & Best Practices
Write and maintain activation procedures in our documentation database.
Update “how-to” guides for new feature releases.
Client Offboarding
- Coordinate offboarding processes for decommissioned clients.
Working Conditions
Contract: Permanent, full-time (40 hours/week)
Work mode: Hybrid or remote (within the province of Quebec only)
Location requirement: You must reside in the Quebec region and be legally authorized to work in Canada.
Qualifications
Excellent organizational and time-management skills; must be comfortable juggling multiple projects
Proactive problem-solving and anticipating needs to remove blockers
Strong interpersonal and communication skills, with a customer-focused mindset
Demonstrated diligence and attention to detail; following tasks through to completion
Willingness to travel on-site occasionally
Additional Information
By joining MEDFAR, you will be part of a purpose-driven organization whose product is disrupting and digitizing health care, making doctors’ and healthcare workers’ lives easier, while enabling better patient health outcomes. Becoming a MEDFARian also means having the opportunity to be part of an innovative community and working in a dynamic environment where your work will have a meaningful and tangible effect not only on your team and the business but most importantly on the healthcare industry.
- You decide where you do your best work (at home or the office)
- Flexible hours (work-life balance)
- Performance-based bonus for all employees.
- Generous group insurance coverage as of day 1 of employment
- Break paid between Christmas and New Years
- Annual $ 1,500 training allowance for your professional development
- An entrepreneurial culture of transparency, collaboration, and innovation
With offices around the world, fluency in both French and English is a must at MEDFAR. Because of the need to communicate with colleagues and/or customers in other provinces or countries, bilingualism enables us to communicate in both languages while promoting the use of French.
At MEDFAR, we value diversity, equity and inclusion within our team. We are committed to providing a work environment where every individual feels respected and supported, regardless of their background, identity or abilities.As part of our commitment to a fair and inclusive recruitment process, we offer accommodation to candidates who request it. If you need accommodation during your interview, please let us know so that we can provide you with an adapted experience.
MEDFAR has voluntarily subscribed to an Equal Employment Opportunity Program (EEOP). We encourage applications from women, visible minorities, ethnic minorities, aboriginal peoples and people with disabilities. When applying, we invite you to complete this section, which enables us to implement our Equal Employment Opportunity Program (EEOP). Self-identification is not compulsory, but may enable you to benefit from hiring or promotion measures if you have the skills required for the job.
To better understand the self-identification process, please consult this guide.
