Job description
We’re a creative team that thrives on collaboration and design thinking. To keep our work flowing and our ideas fresh, we’re looking for a Design Operations Specialist. Your job will be to help us stay focused, organized, and equipped to do great design work—by managing projects, improving workflows, and creating clear documentation.
We welcome applicants from all backgrounds, including those with experience in full-time roles, freelance, or contract work. What matters most is that you’re ready to be a full-time member of our product design team. Join us at KUBRA, where your design talents will shine, and every project is an exciting opportunity to make a lasting impact!
Please submit a portfolio with samples of your work to be considered for this role.
This is a hybrid opportunity based out of our office in Tempe, AZ.
What you get to do everyday!
- Manage design projects from start to finish—set timelines, track progress, and raise flags early when something might cause delays.
- Facilitate team meetings (like daily check-ins, planning, and reviews) to keep work moving and aligned.
- Create and maintain templates and tools to improve how we plan and deliver design work.
- Document processes and decisions clearly so everyone—across design, engineering, and product—can understand and use them.
- Remove roadblocks that prevent the design team from focusing on their creative work.
- Support team organization, both for day-to-day operations and long-term planning.
What kind of person should you be?
- You enjoy creating order and clarity, and helping others do their best work.
- You know when to follow a process—and when to improve or simplify it.
- You’re curious and proactive about making things better.
- You want to work closely with a team that values both creativity and structure.
What skills do you need?
- Experience working in Agile teams, especially using tools like Jira to manage work.
- Strong organization and documentation skills—you enjoy making information easy to find and understand.
- Great communicator and collaborator—comfortable working across design, product, and engineering.
- Appreciation for design—you may not be a designer yourself, but you understand creative workflows.
- Experience using Figma, Miro, Confluence, or similar collaboration tools.
What can you expect from us?
- Award-winning culture that fosters growth, diversity and inclusion for all
- Paid day off for your birthday
- Free LinkedIn Learning subscription
- Annual performance-based bonuses
- Continued education with our education reimbursement program
- Flexible schedules
- Free unlimited access to our refreshment stations (fully stocked with tea, coffee and other beverages)
- Two paid days for volunteer opportunities
- Free on-site Fitness center
- Access to a ‘Tickets at Work’ membership
- A free premium membership for ‘Headspace’; an app geared towards mental health and wellbeing
- 401k Matching
Equal Employment Opportunity: KUBRA is committed to the principles of equal employment opportunity. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law. We will provide accommodations during the recruitment process upon request by emailing [email protected]. Information received relating to accommodation will be addressed confidentially.
We thank all applicants for their interest; however, only candidates under consideration will be contacted.
While we value the skills and experiences listed in our job requirements, we also recognize that talent comes in many forms, and welcome applications from candidates who meet most but not all specified requirements. If you possess a strong desire to learn and grow in a dynamic work environment, apply now!
KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America. KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of Hearst.
Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused and self-motivated. We offer a casual work environment, competitive compensation and a stellar benefits program.
KUBRA does not typically provide immigration-related assistance, including employment-based work visa (e.g. H-1B) sponsorship, work permit applications and extensions, permanent residence (green card) sponsorship, LMIA applications or permanent residency nominations. Candidates must ensure they have legal authorization to work in the U.S/ Canada. All sponsorship determinations are case by case based on business need.
