KUBRA

We provide customer experience management solutions to utility, government, and insurance entities across North America. Our services include billing, payments, mapping, mobile apps, proactive communications, and AI solutions. We manage over two billion customer interactions annually, serving more than 40% of households in the U.S. and Canada.

We are a subsidiary of the Hearst Corporation. Established in 1992, we started with outsourced printing and mailing services before moving into digital and software solutions. Our KUBRA HQ platform is a cloud-native, AI-powered system for billing, communications, and collections.

Our mission, “Experience Better,” guides us to deliver improved customer experiences for our clients. We are committed to providing better solutions, support, and engineering. We achieve this by sharing our expertise and offering products that increase customer satisfaction and improve efficiency.

KUBRA employs 501-1000 people. Many roles are hybrid, with offices in Mississauga, Ontario; Tempe, Arizona; and Dallas, Texas.

We offer comprehensive benefits with low premiums, including a Healthcare Spending Account and a Wellness Spending Account.

• Employees receive RRSP matching or a 401(k) plan with company matching, along with competitive pay and annual performance-based bonuses.
• We provide paid vacation, sick days, a paid day off for birthdays, and two paid volunteer days annually.
• Learning and development opportunities include LinkedIn Learning access and an education reimbursement program.
• Benefits also include a free premium Headspace membership for mental health support, employee recognition programs, and access to fully stocked beverage stations or complimentary drinks and snacks.
• Employees have access to exclusive retail discounts through Perkopolis or Tickets at Work.
• We offer medical, dental, and vision coverage, HSA and FSA options, and life and disability insurance.
• Our Tempe office features an on-site fitness center.