Job description
At EBANX, you’ll help expand access to payments and technology in some of the world’s most dynamic markets. We’re a unicorn-status fintech, AI-powered, and scaling fast across 29 countries and counting.Our platform connects leading global companies to more than 1 billion consumers, enabling seamless cross-border payments where it matters most. We build with purpose, move with speed, and create solutions that are both innovative and inclusive.
If you’re looking to be part of a company that’s transforming the future of payments with clarity, ambition, and real-world impact — we’d love to meet you.In Operations, we ensure everything runs with excellence, security, and according to the right processes. We focus on efficiency and quality, making sure every step of our solution happens smoothly, accurately, and reliably.
As a Business Operations Specialist, your mission is to maintain the integrity of EBANX’s payment operations, ensure the best quality of payment approval, build strategic relationships with stakeholders, establish business continuity, identify strategic opportunities to improve EBANX’s performance and provide technical support to internal and external areas.
You will also be responsible for:
- Monitor and utilize advanced technical skills to analyze key performance indicators (KPIs) of all pillars of approval rates considering the technical and integration characteristics of each acquirer, issuer, BIN, product, API response, ISO message, and divisions like recurring and card-on-file payments, card verification, installments, and pre-authorization;
- Lead and propose deep-dive action plans to enhance approval rates at the acquirer, partners, issuers, and card schemes, proposing and executing actions at the country level (Peru) to improve approvals and conversion rates;
- Design and develop workflows and procedures to streamline payment operations optimizing efficiency and effectiveness;
- Build and manage relationships with payments partners in Peru (acquirers, issuers, card schemes, and external providers) to ensure optimal performance and operations continuity and collaborate with partners to implement strategies to improve approval rates;
- Conduct A/B tests with acquirers, focusing on enhancing approval rates and evaluating local approval strategies;
- Be on top of market and technology trends in the payments industry in Peru, mapping opportunities and recommendations to improve EBANX’s local payment operations and approval rates, and proactively adapting our operational strategies accordingly;
- Co-create dashboard visualizations on Kibana/Grafana enabling deeper and specific analysis for conversion rates, such as creating queries for SQL consults and analysis;
- Analyze real-time data to identify patterns and trends that can enhance the efficiency and accuracy of Smart Routing strategies using advanced Machine Learning (ML) techniques;
- Detect anomalies and handle alerts based on Machine Learning algorithms and work on the continuous improvement of the monitoring tool, refining the algorithm and dashboards;
- Collaborate with internal stakeholders – Products, Engineering, Fraud Prevention, Data Analytics, Commercial, Merchant Operations, and Business Architecture – to guarantee and deliver the best approval rates to our merchants.
Main requirements for this position:
- Previous experience in the payments industry, e-commerce, or similar, preferably within Peru;
- A self-starter who is comfortable working in a fast-paced and data-driven environment;
- Strong analytical skills with the ability to interpret complex data sets and derive actionable insights;
- Tenacious and resilient with a positive and solution-oriented attitude;
- Detail-oriented mindset with a focus on continuous improvement and optimization;
- Microsoft Excel or Google Sheets skills;
- Advanced English.
What would be a Plus:
- Experience in process mapping and technical documentation;
- Knowledge about smart routing, anti-fraud solutions, card scheme authorization products;
- Experience with data visualization and analytical tools (Tableau, Kibana);
- Project management, roadmap, and organization;
- Ability to manage and handle complex situations;
- Bachelor’s degree in Business, Technology, or a related field;
- Exceptional communication, presentation, and negotiation skills;
- Advanced SQL to write, review, and join queries across multiple databases.
EBANX offers:
- Spanish, English, and Portuguese classes;
- Transportation voucher (if needed);
- WAVES - Program of goals and results (variable compensation);
- EBANX Education: financial support for undergraduate, graduate, and MBA programs so you can develop important skills for your career;
- EBANX Skills: budget for workshops and courses;
- EBANX Flexible: Birthday Day Off;
- Semi-flexible hours (8 hours a day - Monday to Friday);
- EBANX Health: Health and Dental Insurance, with subsidy for dependents and medicine subsidy for ebankers;
