Director of Data Operations & Enablement

Job description

Who We Are:

We are a tech-enabled growth firm–at the intersection of marketing, consulting & data intelligence–igniting revenue and brand recognition for leading and emerging companies around the world. As a people-first firm, we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. Our vision is to be recognized as the most valued and respected private growth marketing firm in the world–with a scalable brand, culture and services. Our mission is to power the relentless pursuit of growth and redefine what’s possible through a team of growth-obsessed experts who demand innovation and results - driven by integrity, autonomy, and grit.

As a full-service growth marketing firm, we offer best-in-class services including: SEO, Content Marketing, Paid Media, Social Media Marketing, Programmatic + CTV, Public Relations, Influencer Marketing, Email + SMS, Conversion Rate Optimization, Retail Marketing, and Creative. Here at Power Digital, we are hyper-focused on helping brands drive revenue growth and brand recognition, ultimately driving irrefutable value for our clients.

At the heart of Power Digital is our proprietary technology, nova, which analyzes businesses through first-party data, simplifying investment planning for marketing and diligence in M&A––putting marketers in a strategic seat at the table––and providing value in unparalleled ways.

Managing billions in media, our dynamic team––of consultative marketers, creatives, analysts and technologists––challenge traditional ways of planning and measurement through meticulous testing and data science across each milestone of the customer journey.

**We support 100% remote, in-office, or hybrid work styles for anyone legally eligible to work in the U.S.

A day in the life:

• As an experienced Director of Data Operations & Enablement, you will build and lead a specialized team focused on exceptional client data implementation and support. Data is the lifeblood of everything we do at Power Digital—from pre-sales forecasting to performance measurement—making this role critical to our success. In this role, you’ll collaborate with the pre-sales team to ensure clean, efficient data collection during client scoping; review and prioritize incoming tasks based on client impact and urgency; consult with channel leads to align on data implementation best practices; and automate workflows using tools like Zapier and Make. You’ll also create standardized onboarding plans with clear communication touchpoints, troubleshoot complex tracking issues across marketing platforms, develop scalable processes in Asana, analyze client satisfaction metrics to identify areas for improvement, and coach your team on both technical and communication skills to drive client satisfaction and operational efficiency.

Responsibilities:

Client Lifecycle Data Management

• Lead end-to-end data operations across pre-sales, onboarding, and ongoing client support
• Design automated onboarding plans with clear communication frameworks to enhance early client satisfaction
• Develop and deliver a tiered support system for ad hoc client data needs post-onboarding
• Create standardized onboarding processes that reduce client setup time from 1-2 months to 2-3 weeks
• Establish data governance frameworks and tracking implementation standards

Technical Implementation & Automation

• Ensure supported ad platforms and analytics tools are properly implemented, including conversion tracking, pixel, and catalogue setup within ad platforms
• Directly implement automation workflows using tools like Zapier and Make without relying on engineers
• Connect client data assets through ETL providers such as Fivetran and Funnel
• Enable standardized reporting within our nova infrastructure
• Clean, filter, and prepare custom client datasets for integration

Team Leadership & Development

• Build and lead a cross-functional team of 8-10 specialists across data operations, reporting, and implementation
• Establish clear roles, responsibilities, and client communication protocols
• Foster a culture of technical excellence, automation mindset, and client-first thinking
• Provide coaching and mentorship to develop both technical and client service capabilities

Cross-Functional Collaboration

• Partner with channel leads to establish best practices for tracking implementation across marketing disciplines
• Collaborate with nova engineering and data intelligence teams to optimize data connectivity and platform access
• Work with client strategy teams to ensure tracking aligns with campaign measurement needs
• Coordinate with pre-sales teams to improve data collection for prospective client

Operational Excellence & Client Satisfaction

• Design and implement client satisfaction measurement throughout the onboarding journey
• Create automated communication workflows to ensure clients are informed at every stage
• Leverage Asana and Google Workspace for efficient team operations and documentation
• Develop KPIs for data integrity, pipeline efficiency, and reporting accuracy
• Identify opportunities for automation to enhance both team efficiency and client experience

Role Requirements:

• 8+ years of experience in digital marketing analytics or marketing technology, with agency or marketing SaaS background required
• 3+ years of management experience leading technical marketing teams
• Expert knowledge of mar-tech stack implementation including tag management (GTM), analytics platforms (GA4), and marketing pixels (Meta, Google)
• Strong hands-on experience with marketing automation tools (Zapier, Make, n8n) and workflow design
• Hands-on experience with CRM platforms like HubSpot and Salesforce
• Familiarity with data warehouse technologies (Snowflake, Google Cloud) and ETL tools (Fivetran, Funnel)
• Knowledge of reporting tools such as Looker, Looker Studio
• Experience designing client onboarding experiences that drive satisfaction and retention
• Experience with Google Workspace (Docs, Sheets, Drive) and project management tools (Asana)
• Excellent problem-solving abilities and strategic thinking skills
• Outstanding communication skills with proven ability to simplify complex technical concepts

Key Performance Indicators (KPIs)

• Reduce average onboarding time by 50% (from 1-2 months to 2-3 weeks)
• Achieve 90%+ tickets delivered on or before original estimate
• Implement tiered response times with 24-72 hour resolution for critical issues
• Reduce time spent on repeatable support tasks by 30% through automation
• Achieve above-industry-benchmark client satisfaction scores during onboarding phase

Most Important Things (MITs)

• Data Integration & Automation: Directly implement and optimize automated data workflows for scalable operations
• Client Experience Transformation: Design clear, communication-rich onboarding experiences that drive client satisfaction
• Team Development: Create a cohesive team that excels in both technical implementation and client communication
• Operational Efficiency: Drive measurable improvements in team productivity and client onboarding timelines
• Data Quality: Ensure consistent, accurate implementation of tracking and reporting across client accounts

Benefits & Perks:

• Base salary + commission opportunities
• Robust Medical, Dental, Vision insurance plans with up to 100% employer contribution towards employee monthly premium
• 401(k) plan - 4% employer contribution matching
• Unlimited Time Off available on day one
• Up to 4 hours per quarter for paid Volunteer Time Off (VTO) towards philanthropic endeavors
• Fully flex work environment: full-remote, in-office, or hybrid
• A one time $100 USD Work From Home (WFH) stipend automatically added to your first paycheck
• Employee Assistance Program (EAP)
• 12 observed United States national holidays + 2 mental health recharge days per year
• Unlimited opportunities for growth & leadership within a rapidly growing firm
• Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
• Quarterly awards including prize money and recognition for outstanding performance
• Opportunities to be involved in company DEI initiatives

Power Digital’s people and culture are at the core of our success, which is why diversity in our team’s backgrounds and experiences are paramount. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone’s responsibility.

Please be aware of fictitious job openings, consulting engagements, solicitations, or employment offers from suspicious sources. These engagements may be an attempt to obtain private information, or to induce you to pay a fee for services related to recruitment or training. Power Digital does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page at https://powerdigitalmarketing.com/company/careers/ . If you have any doubts about the authenticity of any messaging behalf of Power Digital, please send us an email at [email protected] before taking any further action in relation to the correspondence.