Job description
We Breathe Life Into Data
At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease.
As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way.
The Team At Komodo Health
The Product Operations team at Komodo Health drives operational excellence across the end-to-end product lifecycle. We partner closely with Product Management, Engineering, and Go-To-Market teams to scale processes, implement governance frameworks, and embed data-driven decision-making into product planning and delivery. The team ensures that our product teams are equipped with the right tools, insights, and operational rigor to accelerate execution and deliver customer value efficiently.
The Opportunity at Komodo Health
The Director of Product Operations leads the function’s mission to optimize and scale Komodo’s product execution framework. This role owns critical components of product operations, including product planning and governance, operational rhythms and cadences, KPI and telemetry reporting, voice of customer integration, and cross-functional alignment. The role’s charter is to ensure that product development is transparent, efficient, and outcomes-driven while enabling teams to focus on delivering high-impact solutions for our customers.
Looking back on your first 12 months at Komodo Health, you will have…
- Establish and institutionalize a standardized product operating cadence, including planning, prioritization, lifecycle governance, reviews, and launch readiness.
- Implement telemetry and customer feedback integration into product decision-making, raising data fluency across teams.
- Lead a high-performing Product TPMs and Product analytics team capable of driving lifecycle governance, enabling visibility, prioritization, and resource alignment across the product suite.
- Optimize and streamline tooling and processes supporting product lifecycle management and cross-functional collaboration.
- Deliver consistent and transparent stakeholder communications, ensuring alignment on roadmaps, priorities, and key outcomes.
You will accomplish these outcomes through the following responsibilities…
- Lead program operations, driving execution excellence through structured cadences, governance, and process optimization.
- Oversee product development lifecycle, identifying risks, opportunities, and aligning investment decisions with business strategy.
- Operationalize product analytics, telemetry, and feedback loops to inform prioritization and measure product success.
- Own product operations tooling strategy, process integration, vendor management, and governance.
- Lead cross-functional enablement and communication, ensuring stakeholder alignment across Product, GTM, and Executive teams.
- Establish experimentation frameworks and practices to enable continuous product innovation and learning.
- Build, lead, and mentor a high-performing product operations team, fostering a culture of accountability and operational excellence.
- Lead the Product TPMs to drive technical alignment with engineering and architecture teams by ensuring deep understanding of the product stack, architecture, and customer needs.
- Support the development of practices such as incident response, ensuring efficient resolution workflows are integrated within the product lifecycle.
What you bring to Komodo Health:
- 12+ years of experience in a mix of Product Operations, technology operations, or related functions within high-growth SaaS, healthcare, or technology companies.
- Proven leadership experience driving operational excellence, process standardization, and cross-functional alignment at scale.
- Expertise in portfolio governance, lifecycle management, and product analytics with a data-first approach.
- Strong collaboration and influencing skills across product, engineering, design, GTM, and executive leadership.
- Experience leading teams through change management, operational pivots, lean experimentation practices and organizational transformation.
- Proficiency in tools such as Jira, Productboard, Amplitude, and Tableau or similar platforms for planning and analytics.
- Demonstrated experience managing (7+ years) multiple teams of high-performing individuals across functions, including responsibility for team development, performance management, and resource allocation.
Additional skills and experience we’d prioritize (nice to have)…
- Experience working in the healthcare, life sciences, or regulated industries.
- Background in driving incident response frameworks and product telemetry integration.
- Good understanding of product architecture, technology stacks, and platform-level operations.
- Hands-on experience in implementing portfolio management tooling and driving tool governance across complex organizations.
- Proven track record in building and mentoring Product Operations and TPM teams.
- Familiarity with OKR, DACI/RACI governance frameworks
#LIRemote
The pay range for each job posting reflects a minimum and maximum range of annual base pay that we reasonably expect to pay for this position within the US. We carefully consider multiple business-related factors when determining compensation, including job-related skills, work experience, geographic work location, relevant training and certifications, business needs and market demands.
The starting annual base pay for this role is listed below. This position may be eligible for performance-based bonuses as determined in the Company’s sole discretion and in accordance with a written agreement or plan. This role may also be eligible for equity awards. In addition, this role is eligible for benefits including, but not limited to, comprehensive health, dental, and vision insurance; flexible time off and holidays; 401(k) with company match; disability insurance and life insurance; and leaves of absence in accordance with applicable state and local laws and regulations and company policy.
San Francisco Bay Area and New York City:
$213,000—$288,000 USD
All Other US Locations:
$184,000—$250,000 USD
Where You’ll Work
Komodo Health has a hybrid work model; we recognize the power of choice and importance of flexibility for the well-being of both our company and our individual Dragons. Roles may be completely remote based anywhere in the country listed, remote but based in a specific region, or local (commuting distance) to one of our hubs in San Francisco, New York City, or Chicago with remote work options.
What We Offer
Positions may be eligible for company benefits in accordance with Company policy. We offer a competitive total rewards package including medical, dental and vision coverage along with a broad range of supplemental benefits including 401k Retirement Plan, prepaid legal assistance, and more. We also offer paid time off for vacation, sickness, holiday, and bereavement. We are pleased to be able to provide 100% company-paid life insurance and long-term disability insurance. This information is intended to be a general overview and may be modified by the Company due to business-related factors.
Equal Opportunity Statement
Komodo Health provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
