Job description
Hi, we’re Oscar. We’re hiring a Director of Practice Operations to join our Virtual Care team.
Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
About the role
You will oversee all operations for Oscar Medical Group across 100+ providers. You will be responsible for operational excellence and the satisfaction and retention of providers. You will ensure providers are thoughtful and proactive partners in content development and culture building. You will be responsible for the leadership of a direct team, and the indirect leadership of the provider group.
You will report to the Senior Director, Virtual Care.
Work Location:
Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.
If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.
You must reside in one of the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote
Pay Transparency:
The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $158,400 - $207,900 per year. The base pay for this role in all other locations is: $142,560 - $187,110 per year. You are also eligible for employee benefits, participation in Oscar’s unlimited vacation program, company equity grants, and annual performance bonuses.
Responsibilities
- Lead a team of subject matter experts, ensuring accountability for throughput and performance targets.
- Establish clear structure and provide strategic support, enabling the team to focus on high-impact initiatives and maximize value to the practice.
- Oversee all aspects of team operations, maintaining direct accountability for day-to-day execution.
- Stay informed on evolving regulatory requirements to ensure ongoing compliance and readiness.
- Act as an organizational cross-functional leader—aligning Clinical and Operational functions to create scalable, efficient, and cohesive processes that reflect Oscar’s broader strategic goals.
- Design and implement foundational processes where gaps exist, setting the groundwork for long-term operational success.
- Serve as a subject matter expert—identifying needs, proposing new tools or solutions, managing budgets, and leading successful implementation.
- Compliance with all applicable laws and regulations
- Other duties as assigned
Qualifications
- 10+ years of practice management experience, including operational oversight and team leadership, to include:
- 7+ years leading teams, with a strong focus on accountability and aligning outcomes to strategic goals
- 7+ years of direct experience collaborating with clinicians across various levels
- 5+ years of hands-on experience with multi-state medical licensing and advanced practice clinician supervision
- 5+ years overseeing revenue cycle operations, including billing, collections, and financial performance
- 5+ years of demonstrated success in developing and managing large-scale initiatives
- 5+ years of project management experience across cross-functional teams
- 3+ years of proficiency with Google Sheets and Google Slides, including use of formulas and visual reporting
Bonus Points
- Process improvement experience
- Virtual, Multi-State Practice Management experience
This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraudhere.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We’re on a mission to change health care – an experience made whole by our unique backgrounds and perspectives.
Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.
Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([email protected]) to make the need for an accommodation known.
Artificial Intelligence (AI) Guidelines: Please see our AI Guidelines for the acceptable use of artificial intelligence during the interview process at Oscar.
California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Notice to Job Applicants.
