Job description
Since 2017, Belkins has been a leading appointment-setting agency in the United States with a global presence.
Our results speak for themselves: with over 1,000 clients and a global portfolio, we’ve set up more than 200,000 appointments, delivering a $10 return for every $1 spent.
We’re experts in B2B appointment setting, providing essential services for companies ready to take their growth to the next level. By diving deep into lead sourcing and using tailored, omnichannel acquisition strategies, we turn leads into opportunities. Joining Belkins means signing up for a journey of unstoppable growth and success, driven by curiosity, dedication, and a commitment to excellence.
Joining Belkins means signing up for a journey of unstoppable growth and success, driven by curiosity, dedication, and a commitment to excellence.
We’re looking for a tech-savvy, operations-minded, and hands-on leader to own and scale the function responsible for our email deliverability and outreach automations. This role sits at the intersection of performance, process, and team leadership. You’ll be responsible for maintaining and improving our core email health metrics while building a proactive, accountable, and curious team.
What You’ll Do:
- Lead and manage the Email Deliverability department (8 people): hiring plans, interviews, onboarding, mentoring, personal development, and team performance.
- Own and deliver department KPIs: smartly allocate projects across the team, monitor inbox health metrics, and ensure consistent execution.
- Maintain high email deliverability by actively managing mailbox performance, analyzing key indicators, and driving initiatives aimed at consistently reducing spam rates and improve inbox placement.
- Oversee day-to-day operations across internal outreach, client delivery, ABM campaigns, and stakeholder-specific email projects.
- Collaborate cross-functionally across Delivery (SDR, AM, Research) teams to address deliverability issues and support goals like boosting response rates and appointment conversion.
- Report regularly to the Head of Client Delivery Operations, covering team performance, frameworks, blockers, and improvement initiatives.
- Drive process efficiency: analyze current workflows and implement changes that improve speed, consistency, and inbox placement results.
- Contribute to long-term strategy: develop scalable approaches for maintaining deliverability and propose structural shifts to meet business goals.
- Stay sharp: keep up with the latest tools, platforms, best practices, and industry updates - and encourage the same in your team.
You’re Our Kind of Person If:
- 3+ years in email infrastructure-related roles or B2B operations, tech, marketing.
- Strong organizational and operational leadership skills — you’ve led people, built processes, and scaled performance before.
- English level: Upper-Intermediate or higher — you’ll engage with global stakeholders and partners.
- Understanding of email deliverability concepts (e.g., inbox placement, DNS, domain warm-up, spam triggers, etc.).
- Ability to solve complex problems, test and iterate technical approaches, and lead projects to resolution.
- Highly independent, reliable, and structured — able to prioritize without micromanagement.
Would Be a Plus:
- Experience managing teams of 5 or more people.
- Familiarity with Reply, Instantly, SmartLead, Folderly, People.co, or similar tools.
At Belkins Group, we care deeply about our team members, and we prove it through:
Competitive Pay: Your dedication deserves more than recognition; it deserves compensation that matches your expertise.
Remote-First Flexibility: We’ve transitioned to a fully remote environment so you can work where you’re most productive. Our flexible hours help you stay agile and focused.
Professional Growth: We’re a launchpad for your career. Through regular feedback, 1:1s, internal mobility, and knowledge-sharing, your growth is enabled and celebrated. We also maintain an internal wiki for insights and a library of the latest business books to keep you sharp.
Well-being focus: Your mental health is a priority. We offer mental health lectures and support for your overall well-being.
Recharge Time: We prioritize your rest with 20 paid vacation days, parental leave, fully covered sick days, and unlimited days off for unexpected needs.
Global Sync: We align with U.S. holidays to keep our global teams in sync.
Memorable Team Experiences: Work hard, play hard — even from a distance. Our online team-building events and all-hands gatherings bring humor, memes, and a lively atmosphere that makes teamwork genuinely fun.
