Job description
About Us
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET’s AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
Learn more at www.ujet.cx.
Help us build the future of customer experience, right here in Porto!
UJET, Inc. is a visionary leader in the Contact Center as a Service (CCaaS) industry, revolutionizing how businesses connect with their customers. Our AI-powered, cloud-native platform delivers effortless, intelligent, and personalized customer experiences for global brands. We’re on a mission to make customer service a strategic advantage, and we’re looking for a pioneering leader to establish and grow our brand-new engineering hub in the vibrant tech ecosystem of Porto, Portugal.
This is a unique opportunity for an experienced and ambitious engineering leader to build something truly impactful from the ground up. As our Engineering Site Lead, you will be instrumental in establishing UJET’s presence in Portugal, recruiting a world-class engineering team, and fostering a culture of innovation and excellence. If you’re a passionate technologist with a proven track record of leadership, recruitment, and a desire to shape the future of a key engineering location, this is your moment.
What you’ll do:
- Establish & Scale UJET Porto: Lead the charge in setting up our new Porto engineering site, from initial operations to a thriving, high-impact team. This includes contributing to the definition of local best practices and fostering a strong UJET culture.
- Build & Lead a High-Performing Team: Attract, recruit, mentor, and retain top-tier engineering talent in the Porto area. Cultivate an inclusive and collaborative environment where engineers can do their best work and grow their careers.
- Technical Leadership & Vision: Provide strong technical direction and oversight for full-stack engineering teams, with a keen focus on leveraging AI and Machine Learning to enhance our cutting-edge CCaaS platform. Ensure the team delivers high-quality, scalable, and robust software solutions.
- Drive Engineering Excellence: Implement and champion best practices in software development, agile methodologies, and operational excellence. Drive continuous improvement and innovation within your teams.
- Collaborate Globally and Cross-Functionally: Work closely with UJET’s global engineering, product, and leadership teams to align Porto’s initiatives with the overall company strategy and roadmap.
- Influence & Execute: Leverage your leadership acumen to influence stakeholders, drive critical technical decisions, and ensure the successful delivery of key projects and business outcomes.
- Champion UJET Culture: Embody and promote UJET’s values of Innovation, Customer Obsession, Security & Trust, Elegant UX, and Powerful Relationships within the Porto team and the broader tech community.
What you’ll bring:
- Proven Engineering Leadership: A minimum of 5 years of experience in engineering leadership roles (e.g., Engineering Manager, Senior Engineering Manager, or similar), with a demonstrateddemonstrable ability to build, manage, and inspire high-performing engineering teams.
- Recruitment & Team Growth Expertise: Significant experience and success in recruiting top engineering talent and scaling teams in new or growing locations.
- Full-Stack Engineering Acumen: Solid understanding and experience across the full software development lifecycle, including front-end, back-end, and infrastructure components.
- AI & ML Experience: Demonstrable experience or strong familiarity with Artificial Intelligence (AI) and Machine Learning (ML) concepts and their application in software products.
- B2B SaaS Background: Proven experience working within B2B software companies, ideally in the SaaS or enterprise software space.
- Strategic & Influential Thinker: Ability to think strategically, translate business needs into technical realities, and influence decision-making at various levels.
- Exceptional Communication & Interpersonal Skills: Fluent in English, with the ability to communicate effectively with both technical and non-technical audiences. Portuguese language skills are a plus.
- Drive & Outcome-Oriented: A proactive, results-driven mindset with a strong sense of ownership and the ability to thrive in a dynamic, fast-paced environment.
- Entrepreneurial Spirit: Excitement about the opportunity to establish a new site and a “roll-up-your-sleeves” attitude to get things done.
- Growth Mindset: This role is perfect for a strong Engineering Manager looking for their next career step into a Director-level site leadership position. We value aptitude and ambition.
- Eligibility to work in Portugal.
Why UJET?
- Pioneer a New Frontier: This is a ground-floor opportunity to build and shape a key engineering site for a rapidly growing, global tech company.
- Impactful Work: Contribute to a product that is transforming customer experiences for leading brands worldwide.
- Innovation-Driven Culture: Be part of a company that is at the forefront of AI and cloud technology in the CCaaS space.
- Growth & Development: UJET is committed to the growth of its employees. We offer opportunities for professional development and career advancement.
- Competitive Compensation & Benefits: We offer an attractive compensation package, including equity, comprehensive benefits, and the chance to be part of something special.
- Vibrant Porto Tech Scene: Base yourself in one of Europe’s most exciting and rapidly expanding tech hubs, known for its talent, innovation, and quality of life.
Ready to build with us?
If you are a visionary engineering leader passionate about building teams, driving innovation, and making a significant impact, we want to hear from you. Apply today to lead UJET’s expansion into Porto and help us redefine the future of customer experience!
UJET is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds to apply, 2 even if you don’t meet every single qualification. We believe in potential and a willingness to learn.
Annual Portugal Hiring Range: €120,000 - €150,000
*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.
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UJET is an Equal Opportunity Employer
UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Compliance Responsibilities
Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.
Why UJET?
Beyond our great team and disruptive technology, we offer competitive compensation and benefits, work/life balance, stock options, engaging team events, and more!
