Job description
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
The Fraud Operations Team is looking to fill an investigator position on the Fraud Servicing Team. The ideal candidate will work case queues and take ownership of a variety of responsibilities, ranging from ad hoc reviews to more complex projects. They should have a deep understanding of their specific work and case types, as well as familiarity with the operations of other Ops teams. With minimal direction from leadership, this person will be able to prioritize tasks, resolve issues, and meet production and accuracy goals. They will also assist teammates and shared services with questions, support cross-functional collaboration, and handle escalations and more challenging cases.
What You’ll Do
Regularly review suspicious account activities, diagnose account issues, and identify links to deter fraud attacks
Work collaboratively with our Customer Operations team to resolve incoming customer complaints
Identify trends and provide insight on new fraud behavior and fraud methods
Identity areas of opportunity to improve procedures, processes, and tools
Influence development of new risk models and review procedures
Take on independent projects to improve team performance or efficiency
Monitor SLAs on regular basis to ensure compliance
Support vendors by answering escalations and doing trainings when requested
Identify procedural gaps and provide subject matter expertise to shared services as needed
What We Look For
Demonstrated project management skills
Ability to meet or exceed daily case count expectations
Fraud Investigations and/or detection experience
Motivated to learn new work types as needed
Experience supporting vendor teams
Focused, self-motivated and reliable with ability to stay focused on a task and work independently
Possesses a positive attitude with excellent interpersonal skills and the ability to interact and build solid working relationships with all levels of the organization
Ability to work in a team environment and adapt to changing workload and circumstances effectively as well as respond to new information quickly
SQL skills and knowledge preferred
Pay Grade - D
Equity Grade - 1
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).
CAN base pay range per year: $55,000 - $75,000
#LI-Remote
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
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