Job description
PRISM+ is a fast-growing consumer electronics company based in Singapore, known for its high-quality TVs and monitors. We are currently seeking a Customer Service Officer Offshore to join our dynamic team. This role offers the flexibility of working remotely from anywhere in the world.
As a Customer Service Officer Offshore, you will be responsible for providing exceptional support to our customers located in Singapore. You will assist them with inquiries, troubleshooting, and general support via email, live chat, and phone calls. Your main goal will be to ensure customer satisfaction and provide a positive experience with our brand.
Responsibilities:
Respond to customer inquiries and provide accurate information and assistance
Troubleshoot and resolve customer issues related to our products
Ensure timely and effective communication with customers
Collaborate with internal teams to address customer concerns and provide feedback for improvements
Maintain thorough knowledge of our products, promotions, and company policies
Fluent in both English (Both written and speaking)
Previous experience in customer service or a related field
Strong communication and interpersonal skills
Ability to multitask and work well under pressure
Attention to detail and problem-solving skills
Proficient in using customer service software and tools
Reliable internet connection and appropriate work-from-home setup
Data Entry and Management
Social Media Moderation is a plus.
Benefits:
GY differential pay.
Holiday differential pay.
Incentives
Annual Bonus
Paid leaves (Annual, Medical, and Birthday)
Salary may increase after 3 and 6 months! (Depending on performance)
Freelancing job, hence, a permanent work-from-home set up.
Great work culture!
