Job description
About Us
At Fenergo, we’re not just building software—we’re transforming how the world’s leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world’s top financial institutions, we’re on a mission to change the game.
We’re more than a global leader in AI-powered client lifecycle management—we’re reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries.
But we don’t stop there.
At Fenergo, we believe in a world where financial institutions aren’t just compliant—they’re confident. Where technology doesn’t just meet regulations—it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world.
Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We’re tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind.
Join us, and be part of a team that’s building smart solutions, solving real problems, and shaping the future—together.
What Does the Role Entail?
As a Graduate Product Operations Analyst, you will be an integral part of Fenergo’s SaaS product operations team. As part of the team, you will have a chance to manage our cloud infrastructure cost, support our product analytics team and ensure that product KPI’s are adhered to and match key business objectives.
Your Responsibilities
- Execute and continuously improve internal product operations processes to drive efficiency, consistency and cross-functional collaboration.
- Assist in managing communication channels between product teams and stakeholders, and develop reports to track engagement and feedback trends
- Support the planning and execution of product release activities, ensuring stakeholders are aligned, documentation is complete, and go-to-market requirements are met.
- Track, analyse and report key product KPIs and Operational Metrics
- Assist with ad hoc tasks and projects to ensure smooth team operations and successful delivery of product initiatives.
Expectations
Required
- Strong analytical skills with a love of solving problems and interpreting complex data sets.
- You have the ability to work independently, prioritise tasks, meet deadlines.
- You are comfortable working in a high paced environment to short deadlines in an agile fashion.
- You are comfortable with ambiguity and thrive in situations with incomplete or unclear information
- Excellent communication skills and a strong attention to detail
Preferred
- Cloud platform knowledge
- Proficiency in SQL, Excel, Power BI and other data analysis tools
Educational Background:
- Bachelor’s or Master’s Degree: A degree in Finance, Business, Computer Science, or a related field is required.
Our Promise To You
We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our clients needs.
What we value is at the CORE of how we succeed:
C ollaboration: Working together to achieve our best
O utcomes: Drive Success in every engagement
R espect: A collective feeling of inclusion and belonging
E xcellence: Continuously raising the bar
What’s In It For You?
Healthcare cover through the VHI
Company pension contribution
Life assurance/ Income protection
23 days annual leave
3 company days
Annual bonus opportunity
Work From Home set-up allowance
Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management
Other competitive company benefits, such as flexible working hours, work from home policy, bike to work scheme, sports and social committee, weekly fitness and sports classes and much more
Buddy system for all new starters
Collaborative working environment
Extensive training programs, classroom and online, through ‘Fenergo University’
Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies
Defined training and role tracking to allow you see and assess your own career development and progress.
Active sports and social club
State of the art offices in the heart of Dublin’s Docklands with great facilities, canteen and games area
Diversity, Equality, and Inclusivity
Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.
