Group Product Manager

Job description

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

Group Product Manager to join our Foundation team on Lightspeed’s Financial Services team. In this role, you will own the product direction, strategy, and implementation for a key area of Payments and Capital products. You will work closely with customers and internal teams to define priorities and shape your roadmap as well as lead and mentor a high-performing product management team and cultivate an inclusive, inspiring working culture.

Our goal is to enhance the merchant experience by providing a seamless, data-driven financial ecosystem that enables faster onboarding, risk management, and real-time insights. Built on a Lightspeed-wide platform, we empower businesses to acquire, verify, and act upon merchant data with a comprehensive 360° view.

Strategic Focus Areas

• Merchant 360 – Centralizing all financial services data into a single, unified merchant view.
• Single Onboarding – Streamlining the process with one integrated onboarding flow for Payments & Capital.
• Account Management – Enabling self-serve tools for merchants to manage their accounts effortlessly.
• Risk Systems – Establishing a robust fraud prevention framework, including V1 Rules, ML-driven infrastructure, actions, and case management.
• Transaction Data – Delivering same-day transaction and cost insights, providing merchants with real-time financial visibility.

This role presents a unique opportunity to take our Financial Services platform to the next level, reducing fragmentation and creating a seamless merchant experience across onboarding, risk, account management, and transactions.

What you’ll be doing:

• Product Strategy Development: Define and execute the product strategy for a key area of Foundation’s three year vision.
• Cross-functional Collaboration: Work closely with engineering, design, integration partnerships, and go to market teams to ensure seamless integration and delivery of the critical Foundation features
• Roadmap Management: Develop and maintain a product roadmap that aligns with business goals and customer needs.
• Performance Monitoring: Track and analyze key performance metrics to ensure the product meets business objectives and delivers value to our integrators and our courses.
• Stakeholder Communication: Regularly update stakeholders on product progress, challenges, and opportunities.
• Guiding, motivating and growing a team of product managers as they manager components of the overall Foundation’s charter.
• People management: Guiding, motivating and growing a team of product managers as they solve complex problems in the foundation domain

What you need to bring:

Successful candidates must have a proven product management track record in SaaS products at scale.

• 5-8 years of experience in product management ideally within ecommerce and/or SaSS products.
• A leader with strong people skills who can manage and represent your team
• Demonstrated expertise in leading cross-functional teams, driving product vision, and executing product roadmaps in a fast-paced, agile environment.
• Excellent communication and leadership skills, capable of articulating complex concepts to a diverse audience, including senior leadership, technical teams, and non-technical stakeholders.
• A deep passion for enhancing user experiences through technology, with a customer-centric approach to solving problems and delivering value.
• A collaborative mindset, with the ability to forge strong relationships across the organization, influence without authority, and lead teams toward shared goals and successful outcomes.
• Expertise in product management and Agile/Scrum product development life cycles, as well as building and delivering high-quality software on time
• A solid understanding of setting, measuring, and improving product success metrics
• Familiarity working in parallel with multiple squads across different time-zones
• Ability to lead client discovery, solutioning, and alignment conversations
• Understanding of product strategy development and roadmapping tools

Even better if you have, but not necessary:

• Experience building platforms
• Understanding of the Payment and Capital industry
• POS (retail and hospitality) industry experience

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role… hit the ‘Apply’ button and let’s have a chat!

What’s in it for you?

Come live the Lightspeed experience…

• Lots of autonomy, flexible work culture and the option of fully remote work
• Genuine career opportunities in a company that’s creating new jobs every day
• Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback
• Work in a team big enough for growth but lean enough to make a real impact
• Development of very high traffic products, used at the global scale
• Opportunities to learn and expand your skill set
• Become a valued part of the diverse and inclusive Lightspeed family

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed equity scheme (we are all owners)
• Flexible paid time off policy
• Extended Healthcare benefits
• Health and wellness benefit of $500 per year
• Paid leave and assistance for new parents
• Mental health online platform and counseling & coaching services
• Volunteer day

#LI-AL2

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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