Job description
Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.
Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.
With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!
About the Role:
As a Group Product Manager at Iterable, you will play a pivotal role in shaping the future of how our customers engage with billions of consumers worldwide. This is a hybrid leadership position where you will both directly manage a high-performing, globally distributed team of Product Managers and serve as an individual contributor for our Channel App Experiences across mobile and web.
You will lead our Content Personalization & Channels portfolio, owning some of the most visible and impactful surfaces in Iterable. This includes message channels, content delivery, and intelligent personalization powered by AI. Your work will directly influence the end-to-end user experience across various content creation and channel experiences (email, push, in-app, SMS, WhatsApp, RCS, and more), building seamless, personalized journeys that empower our customers to connect meaningfully with their audiences.
We are seeking a customer-obsessed leader who combines technical depth, AI fluency, and sharp product instinct. You should thrive in fast-paced environments, love solving complex user problems, and be equally comfortable diving deep into execution as you are setting long-term strategic vision.
What You’ll Get To Do:
- Lead & Develop: Recruit, mentor, and coach a global team of Product Managers, fostering their growth and ensuring high performance across time zones (Lisbon, West Coast, East Coast).
- Strategic Ownership: Drive the comprehensive product strategy and roadmap for our Content Personalization & Channels portfolio, ensuring alignment with Iterable’s vision and evolving customer needs.
- Individual Contribution: Serve as an Individual Contributor (IC) for Channel App Experiences, overseeing product development for existing channels (SMS, Push, Social Messaging) and branching into new, strategic channels across mobile and web.
- AI & Personalization Champion: Champion AI-powered personalization strategies that enhance relevance, user engagement, and drive meaningful outcomes for our customers.
- Cross-Functional Collaboration: Partner closely with Design, Engineering, Customer Success, Sales, Marketing, and other Product teams to deliver intuitive UX, powerful APIs, scalable platform capabilities, and support adoption and business outcomes.
- Customer & Market Insight: Deeply engage with customers and internal stakeholders to uncover pain points, surface insights, understand customer personas and use cases, and prioritize high-impact product features and enhancements.
- Execution Excellence: Oversee the entire product development lifecycle, from concept and requirements definition (including user testing and data analysis) to launch and post-launch optimization, ensuring scalable and reliable solutions.
- Industry Expertise: Research industry trends, including the SMS messaging landscape (delivery, compliance), to identify new product features and opportunities.
- Leadership Contribution: Contribute to Iterable’s leadership culture through strong storytelling, serving as a voice of the customer, driving robust cross-organizational collaboration, modeling systems thinking, and delivering executional excellence.
What We Are Looking For:
- 8+ years of progressive Product Management experience, with a minimum of 2+ years managing and leading Product Managers.
- Proven experience as an Individual Contributor (IC) Product Manager for mobile and web product experiences.
- Strong technical fluency, comfortable discussing APIs, SDKs, platform tradeoffs, and collaborating effectively with engineering teams.
- Deep knowledge and demonstrable experience in content personalization and AI-driven user experiences.
- Track record of shipping scalable, cross-platform features and delivering intuitive mobile UX and developer-facing tools (SDKs/APIs) in agile environments.
- Excellent communication, storytelling, and collaboration skills with cross-functional teams, including Engineering, Design, Customer Success, and internal SMEs.
- A bias for action, clarity, and delivering exceptional customer value.
- Strong data analysis skills and proficiency in using data to drive decisions (e.g., SQL, Excel, Looker).
- Experience with user growth and engagement strategies.
- Ability to work effectively across time zones and with diverse global teams in a shifting environment.
Bonus Points:
- Prior experience in both B2B and B2C product environments.
- Background in developing mobile/web messaging, communication, or content delivery platforms.
- Familiarity with compliance landscapes for various messaging channels (SMS, WhatsApp, etc.).
Perks & Benefits:
- Paid parental leave
- Competitive salaries, meaningful equity, & 401(k) plan
- Medical, dental, vision, & life insurance
- Balance Days (additional paid holidays)
- Fertility & Adoption Assistance
- Paid Sabbatical
- Flexible PTO
- Monthly Employee Wellness allowance
- Monthly Professional Development allowance
- Pre-tax commuter benefits
- Complete laptop workstation
The US base salary range for this position at the start of employment is $170,500 - $218,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.
Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.
Recruitment Disclaimer:
Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:
- Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.
- Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).
- Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.
You may see all job vacancies on our official Iterable channels:
- Official Iterable website, Careers page: https://iterable.com/careers/
- Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/
Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at [email protected] upon receiving a suspicious job offer.
Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.
Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.
