Job description
Twingate is building a modern remote access solution that simplifies and improves the way businesses secure access to their cloud, SaaS, and on-prem resources. Twingate is backed by leading investors such as BOND, WndrCo, 8VC, Green Bay Ventures, SignalFire, and Dropbox founders Drew Houston and Arash Ferdowsi. Our investors share our belief that in a world where workforces are becoming increasingly distributed, it is critical to be able to effectively secure access to apps, data, and environments.
As part of our company culture, our belief in putting the customer first permeates our thinking in everything from our customer communications to the design process behind the product itself. If you take pride in creating experiences with the customer firmly at the center of the picture, we’d love to work with you.
We are looking for a driven and detail-oriented GTM Systems Analyst to join our GTM Ops & Systems team. This role will support a high-growth, fast-paced go-to-market organization by helping manage deal desk workflows, ensure accurate reporting, and align cross-functional teams through data and systems. The ideal candidate has a blend of business acumen across finance, legal, and sales operations, along with strong analytical skills and a proactive, solutions-oriented mindset. You should be comfortable working with large datasets, collaborating across departments, and contributing to the development of scalable, efficient processes in a dynamic environment.
Responsibilities
- Support and maintain day-to-day GTM operations across Sales, Marketing, and Customer Success — ensuring data integrity, resolving duplicates, testing changes pre-deployment, and managing order form workflows.
- Build and maintain data pipelines and automations using SQL and scripting languages (e.g., JavaScript, Python) to support operational efficiency
- Manage and optimize core GTM tools such as Salesforce, HubSpot, Outreach, and ZoomInfo — including user support, configuration, and enhancements
- Collaborate across global teams (including US-based Sales, Legal, and CS stakeholders) to gather technical requirements, troubleshoot issues, and implement scalable solutions
- Create and maintain reports and dashboards that provide insights into pipeline health, funnel metrics, and overall GTM performance
- Document systems, automations, and processes to support knowledge sharing, training, and long-term scalability
- Proactively identify and resolve inefficiencies in existing workflows; drive automation and continuous improvement
- Support ongoing systems maintenance, upgrades, integrations, and audits to ensure data integrity
- Participate in special projects and process improvement initiatives, as directed by GTM leadership
Qualifications
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field
- 2-5 years of experience in Revenue Operations, Business Operations, or Technical Support, ideally in a fast-paced SaaS or B2B environment
- Hands-on experience with GTM systems like Salesforce, HubSpot, Outreach, or ZoomInfo (Salesforce admin/configuration experience is a plus)
- Strong proficiency in SQL; scripting experience with Python or JavaScript highly preferred
- Strong verbal and written communication skills, with experience collaborating with US-based stakeholders
- Highly motivated self-starter who thrives in dynamic environments and is passionate about process improvement and automation
- High degree of ownership, adaptability, and ability to work independently in a remote, distributed environment
- Experience maintaining or improving recurring business processes and building scalable systems
- High attention to detail with strong analytical and problem-solving skills
- Ability to balance multiple priorities, manage tight deadlines, and communicate effectively across cross-functional teams
Why This Role
- This is a high-impact position supporting the day-to-day operations and long-term scalability of our GTM systems. You will work cross-functionally with teams across Sales, Marketing, Customer Success, Legal, and Finance to streamline workflows, improve data quality, and deliver technical solutions that drive business efficiency. This role offers a unique opportunity to gain hands-on experience across a wide range of GTM tools and processes, with a clear growth path toward more senior roles in RevOps, Business Systems, or Strategy. We’re looking for someone who is proactive, detail-oriented, and excited to grow with a fast-paced, high-performing team.
Twingate embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law.
Twingate is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [email protected]
