Job description
We are Printec!
Printec is a leader in business-to-customer transaction technologies in Central and Eastern Europe, offering a wide range of technological solutions that reimagine transactions and create easy and secure interactions for more than 35 years.
From click & collect parcel delivery and vending unattended machines to digital on-boarding and electronic signature solution, we aspire to make digital transactions safer, faster and easier.
Through our solutions and services, we enable businesses to leverage innovative technology in order to provide superior customer experience and at the same time achieve operational efficiencies and regulatory compliance.
Did you know that Printec is behind your daily transactions?
Watch the video to discover some of our business solutions.
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We are looking for a Help Desk Support Engineer with strong technical skills and a customer-first mindset. In this role, you will provide business and technical support for Printec’s solutions and help maintain strong customer relationships.
Your main responsibility will be to improve product performance and customer satisfaction by identifying issues early and resolving them efficiently, with minimal supervision. You should bring problem-solving ability, multitasking skills, a passion for technology, and a drive to share best practices and deliver results.
Responsibilities
Respond promptly and accurately to customer queries related to operations and malfunctions
Provide remote support and helpdesk services, maintaining detailed records of all activities
Troubleshoot customer incidents using personal expertise and support from local and regional teams
Monitor and follow up on onsite and in-house support activities via internal ticketing tools
Prepare and distribute internal and external reports on support and repair activities
Maintain master data for all equipment under maintenance in internal systems
Collaborate daily with field engineers and internal departments to coordinate onsite maintenance and projects
Create and assign tickets for corrective maintenance, preventive maintenance, and project tasks
Stay updated on new features, product configurations, and software versions
Perform on-site installations and upgrades of company products, independently or as part of a team
Support country marketing and CSR initiatives as a side role
Provide regular reports to the direct manager
Minimum High school diploma in a technical field
Preferred Bachelor’s degree in a technical discipline
Minimum of 3 years of experience as a dispatcher or in a similar support role - call center/service desk/back office support)
Proficiency in Microsoft Office, especially Excel
Understanding of PC hardware components
Experience in technical support environments
Familiarity with call center operations, service coordination, and dispatching
Ability to diagnose and troubleshoot basic technical issues
Capable of providing clear, step-by-step technical support
Demonstrates patience and persistence, especially with difficult cases
Strong customer focus with good communication and problem-solving skills
Team-oriented and collaborative mindset
Valid B-category driving license
Fluent in the local language and sufficiently proficient in English (spoken and written)
We are offering a competitive salary, attractive bonus based on performance, flexible working hours, an inclusive, caring and friendly work environment, opportunities for growth and career development in a fast-changing and dynamic IT sector in a team of dedicated, ambitious and team-oriented professionals.
