Summary
The job is for an Information Help Desk/ Windows Support professional at Prominent Edge, a small, stable, growing company that values quality work and learning new technologies. The role involves supporting customers in-person and remotely, using knowledge base applications, applying basic network concepts, and possessing certifications such as ITIL Foundations v3 or v4, Dell Hardware, and CompTIA A+.
Requirements
- Associates degree, 60 credit hours completed in computer science or information systems management
- One year of experience in providing Tier II Desktop Support service in an Enterprise environment (250 or more users)
- Following certifications: ITIL Foundations v3 or v4, Dell Hardware, CompTIA A+
- Experience supporting technology and users of technology in a customer support function or role
- Windows endpoint device installation
- Windows endpoint device break / fix & upgrade
- Local and network printer installation & repair
- UPS repair (APC)
- Installation of Windows based COTS software & drivers
- Installing NIST Windows system images
- Windows security patching
- Malware & virus removal
- Troubleshooting multifaceted incidents and questions
Responsibilities
- Supporting customers in-person and remotely
- Writing simple documentation, step-by-step guides, or customer request details for others to read and use
- Using knowledge base applications or sites to map situations to potential solutions
- Applying basic network concepts in resolving customer issues
- Applying standard operating procedures or known solutions
Benefits
- 3 weeks paid time off per year+10 Holidays
- Six percent 401k matching, vested immediately
- Comprehensive health care plan(s) with nationwide coverage for you and your family
