Job description
Truehold is seeking a results-driven Human Resources Manager to support our GTM org (Sales & Marketing teams). This role will act as a hybrid HRBP and People Operations Manager, ensuring that employees and managers are equipped with the resources, support, and guidance needed to drive performance, engagement, and compliance.
A significant focus of this role will be employee relations and performance management. The idea candidate is a strategic, hands-on HR professional with experience managing the full employee lifecycle in a fast-paced, distributed environment. This position reports to the Director of People and collaborates closely with Sales Managers, Sales Reps, leadership, IT, and Finance. This is a fully remote position.
Key Responsibilities:
HRBP Responsibilities:
Serve as a trusted advisor to Sales & Marketing leaders, providing guidance on performance management, coaching, employee relations, and offboarding.
- Drive the execution of onboarding, engagement, performance management, and offboarding processes for the Sales & Marketing teams.
- Act as the first point of contact for employee relations matters, conducting investigations, resolving conflicts, and providing solutions that balance employee experience with business objectives.
- Support managers in creating performance plans and ensuring alignment with company policies and best practices.
Partner with managers to enhance team performance and morale through ongoing coaching, feedback, check-ins, and training.
- Collaborate with leadership to align HR strategies with team goals, KPIs, and organizational priorities.
People Operations Responsibilities:
- Ensure an open line of communication between HR and employees in the Sales & Marketing groups to create a seamless and supportive employee experience.
- Act as initial point of contact for Truehold employees with HR-related questions.
- Build strong relationships with Truehold employees and managers, fostering trust and a high-performance culture.
- Support HR data integrity and compliance, ensuring HRIS updates, policy adherence, and reporting accuracy.
- Identify and implement process improvements to enhance efficiency and effectiveness.
Special Projects:
- Support Director of People in strategic projects, as needed.
Qualifications:
- 3+ years experience in human resources, people operations, or a related field, with a focus on employee relations and performance management.
- Experience working within a sales organization or a high-volume, fast-paced environment is strongly preferred.
- Multi-state HR management experience required; knowledge of employment laws and compliance best practices.
- SHRM-CP or PHR certification preferred.
- Experience with Rippling, or comparable HRIS system, is highly preferred.
- Strong communication, coaching, and conflict resolution skills.
- Proven ability to prioritize and manage multiple HR projects simultaneously.
- Comfortable operating in ambiguity and a fast-changing environment.
- High level of accuracy and attention to detail.
