Job description
Our Journey
ShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel — not just to build a Cashback platform, but to reimagine how brands and consumers connect. As former advertisers, they understood the limitations of traditional marketing, and saw an opportunity to deliver more value on both sides. That idea quickly turned into action, with the first prototype built during a 24-hour sprint. Today, ShopBack serves over 50 million users across 13 markets, partners with 20,000+ merchants, and powers over half a million transactions daily. We’re building The World’s Most Rewarding Way to Shop — and looking for bold, driven individuals to join us.
Reporting to the Regional HRBP based in Singapore and partnering closely with the leadership team across the South-East Asia region, you will play a critical role in shaping the people agenda to enable growth, scale, and adaptability across the business. As an individual contributor, you’ll work independently while collaborating closely with leaders to drive organisational effectiveness, leadership development, and workforce transformation—while ensuring core HR operations are running efficiently and in compliance with local regulations.
You’ll collaborate across Malaysia and other Southeast Asia markets to embed scalable people strategies and use data and AI-driven insights to solve real business challenges. You will also play an active role in preparing the workforce for a more AI-enabled future.
Your Adventure Ahead
Strategic Business Partnership
Advise business leaders and senior stakeholders, aligning people strategy with business growth plans, company directions, and market realities
Drive organisational design and team structuring initiatives to improve agility, cost-efficiency, and capability readiness
Support change management and organisational transitions, anticipating people risks and providing timely HR advice
Use people analytics, dashboards, and AI-generated insights on talent risks, attrition trends, and workforce planning
Leadership & Talent Development
Partner with people managers and functional leads to identify high-potential talent, succession gaps, and leadership development opportunities
Coach people managers to build high-performing and inclusive teams
Guide compensation decisions in partnership with Rewards, ensuring fairness, consistency, and alignment with data and internal equity
Support performance enablement, development planning, and talent review processes
People, Culture & Experience
Champion a culture of engagement, accountability, and inclusion in partnership with cross-functional teams
Facilitate initiatives that strengthen employee experience and belonging, particularly during change or scale-up phases
AI-Enabled HR Partnership
Leverage AI tools and automation to streamline HR processes, enhance stakeholder experience, and enable greater focus on strategic work
Collaborate with cross-functional partners to ensure AI is applied responsibly and inclusively across the employee lifecycle
Advocate for AI literacy across teams and support experimentation with AI tools that unlock productivity, decision-making, and talent growth
Operational & Compliance Oversight
Provide oversight and guidance on employee relations, labour law compliance, and sensitive people matters, escalating appropriately
Collaborate with People Operations team to ensure smooth delivery of core HR processes (e.g. contract changes, performance outcomes, benefits, offboarding)
What Success Looks Like
Leaders trust your insights, and people strategies influence business outcomes
You proactively drive organisational readiness — not reactively fix pain points
HR delivery is clean, compliant, and employee-centric
You model what it means to be an AI-literate, change-ready HR leader
Essentials to Succeed
- 7 to 10 years of relevant HR experience, including 3+ years as an HRBP in high-growth or multi-country environments (tech, e-commerce, or digital industries preferred)
- Demonstrated expertise in Malaysian labour legislation and employee relations
- Proven experience partnering with senior leaders and cross-functional teams, with strong interpersonal, communication, and facilitation skills (English and Bahasa Malaysia preferred)
- Strong HR generalist skills across performance, talent, employee relations and workforce planning
- Demonstrated comfort with ambiguity, change, and high growth environments
- Analytical mindset with the ability to interpret data, identify trends, and tell a compelling people story
ShopBackers’ DNA
Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
Hunger - We value hard work, and having relentless drive.
Speed - We move fast and have a bias for action, all to deliver maximum impact.
Impact - We focus on results, always aiming for the best possible outcomes and timelines.
Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.
Exclusively for ShopBackers
Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on your performance.
Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.
Work-From-Anywhere benefit to enable you to thrive personally and professionally.
Flow Day Thursday (1-day a week, optional to work from home or office)
ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!
