Job description
Our Journey
ShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel — not just to build a Cashback platform, but to reimagine how brands and consumers connect. As former advertisers, they understood the limitations of traditional marketing, and saw an opportunity to deliver more value on both sides. That idea quickly turned into action, with the first prototype built during a 24-hour sprint. Today, ShopBack serves over 50 million users across 13 markets, partners with 20,000+ merchants, and powers over half a million transactions daily. We’re building The World’s Most Rewarding Way to Shop — and looking for bold, driven individuals to join us.
Your Adventure Ahead
- Partner with the relevant stakeholders to identify and drive improvements within the Integration Operations functions.
- Define, maintain, and review market-level KPIs to measure success and team performance.
- Document and maintain key operational tasks, processes, and SLAs, ensuring consistent updates and compliance.
- Lead market level merchant integrations to ensure smooth onboarding and compliance with ShopBack standards.
- Coordinate with regional integration teams for merchant onboarding, setup testing, and successful go-lives.
- Build and maintain strong relationships with key merchant partners and affiliate networks, advocating for ShopBack’s technical interests.
- Conduct operational test runs and implement improvements in integration workflows.
- Resolve merchant and customer issues such as untracked orders or technical misconfigurations, proactively implementing preventative measures.
- Work closely with Customer Service, Engineering, Business Development, Marketing, and the Center of Excellence teams to align and scale processes.
- Collaborate with Product and Engineering to implement projects that enhance tracking capabilities and operational efficiency.
- Support negotiations with merchants and networks alongside the Business Development team.
Essentials to Succeed
- Strong technical understanding of web integrations, tracking technologies, and affiliate marketing tools.
- Advanced proficiency in Microsoft Excel and Google Sheets.
- Analytical and data-driven mindset with strong attention to detail.
- Background in e-commerce or affiliate marketing is a plus.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities in fast-paced startup environments.
- Self-starter with ownership mentality and accountability.
- Not discouraged by failure; adaptable in ambiguous and evolving environments.
- Demonstrated use of AI tools (e.g. ChatGPT, Cursor) to improve workflows, enhance productivity, and scale operations.
ShopBackers’ DNA
Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
Hunger - We value hard work, and having relentless drive.
Speed - We move fast and have a bias for action, all to deliver maximum impact.
Impact - We focus on results, always aiming for the best possible outcomes and timelines.
Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.
Exclusively for ShopBackers
Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on your performance.
Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.
Work-From-Anywhere benefit to enable you to thrive personally and professionally.
Flow Day Thursday (1-day a week, optional to work from home or office)
ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!
We are committed to protecting your data and ensuring fairness in our recruitment process. As part of this process, we use AI tools to assist with tasks such as application screening and candidate matching. These tools are designed to enhance efficiency and reduce bias, and their use complies with applicable data protection laws and our commitment to fair employment practices. Your personal data will be processed securely and transparently, and final hiring decisions are always made by our recruitment team, not by automated systems. If you have any questions about how your data is used, or wish to exercise any of your rights including the right to such processing, please contact us at [email protected].
