Job description
About Emplifi
Emplifi’s unified customer engagement platform empowers more than 20,000 of the world’s leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty.
About the Global Solutions & Services Team
The Global Solution Services team consists of Business Consulting (Evangelists), Solutions Consultants, and Professional Services. The team is spread around the globe and helps businesses to scale their digital CX innovations and operations internationally while supporting clients of all sizes. As part of a global team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore, and be part of a group of devoted professionals.
Job Summary
As an Implementation Consultant (Make Specialist), we are looking for an independent and creative thinker, who is enthusiastic and eager to lead customer projects implementing Emplifi’s Customer Experience solutions, and in particular integrations using the Make.com platform, with our Professional Services team. In this role, the Senior Implementation Consultant will have the opportunity to bring our company’s Solutions to life to enable our Customers to deliver the best experiences to their Customers. This role will collaborate closely with a cross-disciplinary team of peers including Sales, Software Engineers, and Solutions Architects and Consultants.
This is an intermediate-level individual role.
What You’ll Do Here
- Participate as an active member and leader of project teams supporting common goals, objectives, and processes
- Leverage automation and integration tools (including Make) to create scalable, data-driven engagement workflows
- Analyze customer behavior using tools like Mixpanel to identify trends and improve engagement
- Formulate and define systems scope and objectives through research, fact-finding combined with an understanding of applicable business systems and industry requirements
- Develop user interface designs, screenshots, walkthroughs, workflows, uniformly structured use cases and supplementary specifications
- Provides expertise and support for documented requirements traceability
- Support team planning, analysis, execution and management of projects
What You’ll Bring to Us
- 3-5 years experience using and building with automation tools and integration platforms such as Make, Zapier, or similar
- 3-5 years experience in delivering or supporting technical solutions such as CRM Products, Chatbots, Knowledge Bases, or similar
- Basic understanding of JavaScript, SQL, Python, or similar
- Four-year college degree BA/BS strongly preferred
- Ability to travel up to 10%
- Excited to learn, grow and develop within a leading (AI) Customer Engagement space
- Eager and self-motivated with the ability to work on a wide variety of tasks, while showing initiative to learn and grow with our team
- Understanding of business practices in the Artificial Intelligence (AI) space
- Experience and understanding of one or more of the following:
- Call Center or BPO Processes
- Quality Assurance Processes
- Fulfillment Processes
What We Offer
- International, fast paced and growing environment
- Chance to work with the world’s biggest brands at the CX tech leader
- Agile and open-minded culture, with high levels of trust and flexibility
- Opportunity for professional growth and development
- Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas
- Work in an international environment in our new modern offices in Karlín, with our big terrace and our own grill
- Multisport card
- Unlimited Personal Time Off, Sick days & Community days
- Maternity and Parental Benefit
- Flexible environment with the possibility of home office working
- There’s more as well! Speak with us to find out all details!
At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities.
Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.
