Job description
CodaMetrix is revolutionizing Revenue Cycle Management with its AI-powered autonomous coding solution, a multi-specialty AI-platform that translates clinical information into accurate sets of medical codes. CodaMetrix’s autonomous coding drives efficiency under fee-for-service and value-based care models and supports improved patient care. We are passionate about getting physicians and healthcare providers away from the keyboard and back to clinical care.
Overview
As an Implementations Program Manager, you will be pivotal in orchestrating the successful implementation of our cutting-edge autonomous medical coding platform for our valued customers across the Customer Success team. You will be the central point of coordination for customer implementations, translating high-level customer requirements into structured technical implementation plans and ensuring seamless collaboration across the internal teams focusing on their specific customer implementations. This role offers a unique opportunity to drive customer success, work closely with Solutions, Implementations, Engineering, Integrations, Data Analysis, and Product teams, and directly contribute to the delivery of innovative solutions transforming healthcare operations.
Responsibilities
- Coordinate the technical execution across all customer implementations, ensuring technical deliverables are completed on time, within scope, and to the highest quality standards.
- Collaborate closely with the Solutions and Implementations teams to thoroughly understand customer business objectives, workflows, and high-level implementation requirements
- Facilitate effective communication and collaboration between the Implementations Team, Engineering, and Integrations teams to ensure alignment on implementation goals and deliverables.
- Prioritize and track progress across multiple customer implementations, proactively identifying and mitigating potential risks and roadblocks.
- Analyze customer requirements from a strategic perspective to determine the optimal implementation approach, considering both current product capabilities and potential future development needs.
- Identify and surface any customer requirements that fall outside of current product capabilities, providing clear business context and potential impact to the Product team.
- Contribute to the development of internal processes, methodologies, and best practices for efficient and scalable customer implementations for both existing and new product offerings.
- Monitor and report on key implementation metrics, providing insights to improve the overall customer onboarding experience.
Requirements
- Required
- 5 + years of experience in program or project management, preferably within a SaaS or healthcare technology environment.
- Proven ability to manage complex projects with multiple stakeholders and competing priorities.
- Strong understanding of customer onboarding processes and best practices.
- Excellent organizational, planning, and time management skills with meticulous attention to detail.
- Exceptional communication, presentation, and interpersonal skills, with the ability to build strong relationships with both technical and non-technical audiences.
- Demonstrated ability to facilitate effective meetings and drive collaborative decision-making.
- Strong analytical and problem-solving skills with the ability to understand business needs and translate them into actionable plans.
- A proactive and results-oriented approach with a strong focus on customer success.
- Familiarity with project management methodologies and tools.
- Experience working with cross-functional teams in a dynamic environment.
- Preferred
- Experience in the healthcare industry, particularly with healthcare IT systems or medical coding processes.
Location: Boston, MA/Remote - Hybrid
Job Type: Full-time
