Job description
Job Summary
Donegal Insurance Group has an opening for an Insurance Representative in our Resource Center. The Insurance Representative will be responsible for handling inbound calls on select property/casualty insurance personal lines products for multiple states and all methods of billing.
Responsibilities and Duties
- Respond to questions regarding product availability and discounts, billing and payment options, policy status, complaints and other customer &/or agent inquiries in a first time final manner.
- Efficiently handle incoming calls and/or e-mails from existing personal lines customers and agents. May do outbound calls and follow up work as required to process requests.
- Provides accurate general policy information to policyholders and agents regarding personal lines insurance products including policy content, billing issues, limits, and deductibles.
- Embrace cross training on select personal line products and billing payment plans for personal lines for multiple states.
- Perform outbound calls and follow up work as required.
Qualifications and Skills
- High school diploma or GED equivalent
- Previous customer service or related work experience
- Property and Casualty Agent’s License strongly preferred
- Basic knowledge of property/casualty insurance products, insurance processing systems/ procedures, Best Practices, state regulations, and customer service practices
Starting Pay: The pay range for this position is $21.00 to $23.00 per hour. The specific offer will vary based on an applicant’s education, qualifications, professional experience, skills, abilities, and any applicable designations/certifications. The posted pay range reflects our ability to hire at different position titles and levels depending on background and experience. The pay range may also be adjusted based on an applicant’s geographic location.
The base pay is just one component of Donegal’s total compensation package for employees. This role may also be eligible to participate in a discretionary annual incentive program. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.
Ongoing applications are being accepted.
To apply, please submit your resume and online application
Competitive Benefits Package
Donegal Insurance Group offers a comprehensive benefits package for all full-time, permanent positions including:
- Medical, Dental, and Vision Coverage: Available to you and your dependents. Coverage begins the first of the month after start date.
- 401(k) with the first 3% matched at 100%: the next 6% is matched at 50%
- Paid Time Off: Paid vacation, sick days, paid holidays, & bereavement days
- Career Development: Including college partnership discounts and industry designation(s) reimbursements
Additional benefits include company-paid basic life insurance; short & long-term disability insurance; employee stock purchase plan; and employee assistance program (EAP). Learn more about our full benefit offerings by visiting our Benefits page.
Who We Are
Donegal Insurance Group provides commercial and personal insurance products through a network of independent agents in 23 states and across several regions of the U.S. In Texas, Colorado, Utah, New Mexico and Arizona, business is conducted under the Mountain States Insurance Group name; and in Michigan, business is conducted under the Michigan Insurance name.
Headquartered in Lancaster County, Pennsylvania, along with four (4) regional offices located in: Athens, GA, Grand Rapids, MI, Albuquerque, NM, and Glen Allen, VA, our steady growth and successes have allowed us to establish a culture of which we’re proud. Check out our Glassdoor profile where our rating speaks for itself:
By joining the Donegal family, you would be joining a team of dedicated, hard-working employees, all with a common goal of providing peace of mind to our policyholders and being There when it matters most. ™.
Work Arrangement
Donegal Insurance Group has a variety of positions that are either onsite, hybrid, or remote. With each department and position being different, the work arrangement for a specific position will be reviewed with candidates during a initial phone screening. For a fully remote position, the ideal candidate must live within our Donegal footprint (Current approved states for remote work are: AL, AZ, CT, DE, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, ND, NE, NH, NJ, NM, NY, OH, PA, SC, SD, TN, TX, UT, VA, WI, and, WV. Please note, this list is subject to change without notice.)
E-Verify
Donegal Insurance Group participates in E-Verify in the following states: Alabama, Arizona, Florida, Georgia, Louisiana, Mississippi, Nebraska, North Carolina, South Carolina, Tennessee, and Utah. If you reside in one of the listed states, please review the “Notice of E-Verify Participation” and the “Right to Work Poster” on the links below:
- Notice of E-Verify Participation Poster (English and Spanish)
- Right to Work Poster (English and Spanish)
