Job description
About PartnerStack At PartnerStack, we’re passionate about software and the partnership space — and we’re not afraid to shake things up!
Our mission is to change how the world sells software by creating partnerships that unlock growth. We’re an ecosystem platform with the world’s largest B2B partnerships network, with over 500+ companies using PartnerStack to generate and sustain revenue.
Transforming the industry requires the right people. We’d love to meet you if you’re interested in making partnerships and ecosystems a game-changer in the software industry! We’re a high-impact and cross-team collaboration culture, empowering our teams to achieve success together.
Ready to be a part of our team? Apply now
About you and the role
You are resourceful, independent, and good-natured with strong communication skills and an above-average technical ability level. Ideally, you will have customer-facing experience with the technical chops to navigate each customer’s intricacies, simplify their pain points, and come up with creative solutions to help them achieve their goals.
What you’ll do
- Become an expert on the PartnerStack platform and continuously learn about features released and make suggestions to improve our product.
- Be the primary point of contact for Integrations during the onboarding process.
- Create a solid technical foundation for our customers to achieve success with our platform.
- Lead Integration calls and set expectations required for all parties involved in the integration process.
- Execute the integration process based on the scope of work presented by an Onboarding Consultant.
- Train customers on various aspects of the Partnerstack platform.
- Conduct extensive discovery of a customer’s internal systems.
- Work cross-functionally with other teams across the PartnerStack business to help customers launch their program in the most effective way
You’re a great candidate if…
- You have experience in customer experience, project coordination, implementations or related roles.
- You have strong communication skills.
- Good understanding of internet technologies (APIs, HTTP, IPAAS)
- You thrive in a fast-paced environment, able to self-start and learn on the job.
- You have real attention to detail and problem-solving abilities.
- Familiarity with Salesforce or other CRMs.
- Basic understanding of Javascript
- Familiarity with querying information from an SQL database
Why you’ll love working here
PartnerStack is a fast-growing startup revolutionizing how SaaS companies go to market and scale revenue with partnerships. Beyond challenging the status quo and innovating great products, we aim to build a kickass company.
We set every team member up for success so they can feel energized about their work, be passionate about excellence, and have room to learn every day. That means you can experiment with creative tactics, have the freedom to fail and bounce back stronger — and make a career of a lifetime.
Perks of working at PartnerStack
A digital-first environment, so you can do your best work anywhere in Canada
- A MacBook shipped to you and a budget for peripherals of your choice
- Flexible working hours (in coordination with your team)
- Flexibility to work abroad for up to 8 weeks at a time
- Regular social events, even while working remotely
- Annual peripheral refresh
Competitive salary and opportunities for promotion
High-quality health insurance, active from your first day
HSA and Wellness Accounts
Generous vacation and time off plan
Employee Stock Option Plan for everyone (ESOP)
RRSP with an employer matching component
Our HQ
Although we’re digital-first, that doesn’t mean you can’t do your best work with us at our downtown office in Toronto — if you want.
Our office space (111 Peter Street, Toronto, ON) is open to all employees. Whether you join us in person or virtually, we’re committed to ensuring every new employee has a great onboarding experience and feels part of a tight-knit team.
Diversity, Equity, and Inclusion
We are committed to equal employment opportunity regardless of race, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, marital status, ablebodiedness or gender identity.
PartnerStack celebrates what makes every member of our team unique and strives to create a safe and inclusive workplace where everyone can be their truest selves. If you require any accommodations to succeed in your role and feel supported in the workplace, please feel free to let us know. We are more than happy to accommodate all.
