Job description
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
We’re seeking a flexible IT Support Admin to help support Affirm’s technology infrastructure! Our ideal candidate tackles troubleshooting and problem-solving, demonstrating a strong commitment to both compliance and thorough documentation.
As a Support Admin, you will be one of the main faces of San Francisco IT, with customer satisfaction being our primary goal.
What You’ll Do:
Offer top-tier, in-office support for the San Francisco team by effectively prioritizing and resolving requests with a customer-first approach, while also delivering comprehensive end-user support and troubleshooting services both on-site and remotely.
Develop, implement, and manage new systems to meet evolving requirements.
Proactively identify and mitigate security threats and malware to safeguard users.
Ensure adherence to IT compliance and policy mandates through education and enforcement.
Maintain enterprise systems and manage company IT assets; including printers, desktops, and conference room hardware.
What We Look For:
Proficiency in macOS administration and technical support.
A strong understanding of audiovisual systems, including their operation, maintenance, and troubleshooting.
Familiarity with various types of AV hardware such as displays, projectors, sound systems, microphones, video conferencing platforms, and control systems.
The ability to diagnose and resolve technical issues independently is expected, as is the capacity to configure and operate AV equipment for meetings, presentations, and events.
Demonstrates ability to devise and implement rapid solutions.
Experience managing and prioritizing within formalized ticketing systems.
Adaptability in working across diverse technological environments, including macOS, Windows, office printers, and network devices.
Proven experience in the provisioning and deprovisioning of machines and user accounts.
Experience managing enterprise-level security protocols, specifically:
Endpoint security measures, such as disk encryption, operating system firewalls, and laptop/mobile device lockdown procedures.
Email security, encompassing tools for signed and encrypted electronic mail communication.
Knowledge of, and experience with mobile device management technologies.
Demonstrates self-motivation for continuous learning and career growth in IT.
Pluses:
Proficient in Google for Business administration.
Possesses the ability to clearly explain complex technical topics in an accessible manner.
Holds Apple Certified Associate or ACSP certification.
Background in automation and scripting.
Proactively contributes beyond standard IT responsibilities to optimize office and company efficiency.
Confident in independently managing office IT infrastructure.
Pay Grade - E
Equity Grade - 3
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
USA base pay range (CA) per year: $80000 - $100000
Please note that visa sponsorship is not available for this position.
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking “Submit Application,” you acknowledge that you have read Affirm’s Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
