Job description
Location: Philippines / Remote
Employment Type: Full-Time
About the Role
PartnerHero is seeking a Native Japanese speaker with advanced Keigo (敬語) proficiency and strong English communication skills (B2–C1 CEFR) to provide high-quality customer support for our [Partner/Client’s industry, e.g., EdTech, eCommerce, SaaS] brand. This role requires cultural fluency, impeccable language accuracy, and the ability to switch between formal Japanese and business English in both written and spoken contexts.
What You’ll Do
Handle customer inquiries via email, chat, and/or phone using native-level Japanese and formal Keigo with perfect grammar, tone, and cultural appropriateness.
Communicate confidently in English (B2–C1 level) when collaborating with internal teams, documenting cases, or attending meetings.
Translate and localize communications between English and Japanese as needed.
Ensure all customer interactions reflect professionalism, empathy, and brand values.
Collaborate with internal teams to resolve customer concerns efficiently.
Maintain accurate customer records in the CRM system.
Qualifications
Must-Have:
Native Japanese speaker with Keigo (敬語) mastery in professional/business contexts.
English proficiency at B2–C1 CEFR level (upper-intermediate to advanced) in both spoken and written form.
At least 1 year of experience in customer service, support, or translation/localization.
Strong cross-cultural communication skills.
Comfortable using CRM tools, chat platforms, and office productivity software.
Nice to Have:
Industry experience in [specify: eCommerce, SaaS, EdTech, Travel, etc.].
Experience in translation/localization or language quality assurance.
Why PartnerHero?
Competitive salary package based on skills, location, and market rates.
Flexible work arrangements (onsite/remote/hybrid, depending on geo).
Growth and upskilling opportunities in a global, people-first company.
Work alongside multicultural teams supporting world-class brands.
