Job description
Role Details
Type of Support: Email and Chat
Contract Duration: Temporary (Sept.1, 2025 - Dec. 31, 2025)
Training Schedule: 9 AM - 6 PM Eastern Standard Time
Work Schedule: 9 AM - 6 PM Eastern Standard Time
Work Type and Location: Temporary, Remote - US
Expected Start Date: August 28, 2025
About Us
PartnerHero and Crescendo have joined forces to create a powerhouse of innovation, excellence, and people-first solutions. By combining PartnerHero’s world-class outsourcing and human-centered approach with Crescendo’s expertise in customer experience and operational excellence, we are redefining the future of CX.
Together, we’re introducing Augmented AI - a seamless blend of Agentic AI and real human expertise that delivers 24⁄7 omnichannel support in any language. This fusion of technology and talent helps businesses scale efficiently while keeping customer experience at the core. Powered by Crescendo, PartnerHero connects talented people globally with companies looking to build, transform, and grow. Our strategic expertise and integrated technology empowers businesses and the people behind them to extend their impact worldwide.
As a Most Loved Workplace, we believe culture drives success. We encourage our teams to bring their authentic selves to work, fostering an environment where people thrive.
Welcome to the future of customer experience. Welcome to the next era of PartnerHero x Crescendo.
The Role
In this role as a Data Entry Team Lead, you will be working with a boutique medical insurance brand providing data entry, quoting, and other clerical support. Candidates for this role will need to have a keen eye for detail, a team-player attitude, and the ability to work independently while maintaining productivity.
What You’ll Do:
- Work with confidential and private information
- Transfer data from various sources/formats into specified spreadsheets with a high
- degree of accuracy
- Leverage proprietary software to generate final and renewal quote sheets
- Generate Sales Proposal documents through Salesforce and HelloSign
- Verify all data required for quoting is received and, as necessary, communicate the
- need for additional or missing documentation through Salesforce
What We Expect From You:
- Strong work ethic and unparalleled attention to detail
- Ability to handle periods of high volume in a fast-paced work environment
- Desire to work both independently and collaboratively
- Great communication skills
- Basic Excel knowledge
- Salesforce experience is a plus
What You’ll Get In Return:
- Flexible working arrangements (US Only)
- Hybrid working arrangements (all other countries)
- Competitive Base Salary
- Generous paid vacation
- Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
- Competitive retirement benefits (US only)
- Access to free posture-based fitness workouts from home paid Sabbatical Leave
- Training opportunities provided by PartnerHero and outside entities
- 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
Company Culture Is At Our Core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.
- Care for others - Cooperate, empathize, and seek opportunities to put each other first.
- Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
- Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
- Take ownership - Doing the right thing should come naturally.
- Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues
PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].
