Junior Sales Engineer

Job description

Job Title: Junior Sales Engineer

Location: Remote

Department: Network / Sales

Reports To: VP Sales

🎨 The Role

We are seeking a motivated and customer-oriented Junior Sales Engineer to join our growing team at Helium Mobile, a leader in decentralized wireless solutions. In this role, you will work closely with customers to understand their networking and connectivity needs, assist in designing and deploying Wi-Fi/Passpoint solutions, and support pre- and post-sales technical activities. This is an ideal opportunity for someone with a solid technical foundation, zeal for working with people and communicating complex ideas and a passion for solving real-world networking challenges.

💡 What You’ll Do:

• Collaborate with sales and senior engineering teams to provide technical support during the pre-sales and post sales process.
• Engage directly with customers to assess needs, answer technical questions, and support deployment of wireless networking solutions.
• Assist in designing Wi-Fi solutions using tools and site survey data to ensure optimal performance.
• Perform basic scripting (e.g., Python, Bash) to automate tasks, analyze logs, or customize configurations.
• Troubleshoot wireless networking issues on-site or remotely and provide technical recommendations.
• Document customer requirements, deployment plans, and model usage for potential deployments.
• Stay up to date with emerging Wi-Fi standards, wireless technologies, and product updates, and the Helium Network rules/governance.

☑️ Required Qualifications

• Associate’s or Bachelor’s degree in Computer Science, Information Technology, Networking, or related field; or equivalent hands-on experience.
• Understanding of 802.11 Wi-Fi standards, RF fundamentals, and common wireless troubleshooting methods.
• Basic experience with scripting languages such as Python, Bash, or similar.
• Familiarity with networking fundamentals (IP addressing, VLANs, DHCP, DNS, Passpoint/Hotspot 2.0 etc.).
• Strong communication skills with the ability to explain technical concepts to non-technical audiences.
• Customer-first mindset and problem-solving attitude.
• Willingness to learn and grow in a fast-paced, technology-driven environment.

➕ Preferred Qualifications

• Experience with wireless site survey tools (e.g., Ekahau, NetSpot, or similar).
• Basic knowledge of wireless controllers, access points, and cloud-managed networking platforms.
• Experience in customer-facing roles or technical support.

☁️ Why Join Helium Mobile?

• Hands-on experience with cutting-edge wireless networking technologies.
• Career development opportunities and mentorship from experienced engineers.
• A collaborative team environment where your contributions matter.
• Competitive salary and benefits package.

💸 Compensation & Benefits

• Salary: The overall salary pay scale for the target experience and target skill set for this role is $93,000 - $147,500. We utilize more specific location-based pay scales. For more information, please inquire during the interview process. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions.
• Comprehensive benefits package: 100% covered premiums (medical, dental, vision) for you and all dependents
• And more: Flexible time off, vacation stipend, wellness stipend, and access to retirement plans.

Please note: All offers of employment are contingent upon the successful completion of a background check.