Job description
Our vision
We aim to become the most beloved financial Operating System of French SMEs (and soon, European ones).
We help entrepreneurs rid themselves of time-consuming tasks related to accounting and finance while providing them with access to key financial information to assist in making the best decisions for their business.
Simultaneously, we support accounting firms by enabling them to spend less time on redundant and repetitive tasks and more time on advising and supporting their clients. Already, over 350,000 small and medium-sized enterprises (SMEs) and more than 4,000 accounting firms use Pennylane in France! 🚀
About us
Pennylane is one of the fastest growing Fintechs in France (and soon to be in Europe!)
In 5 years of existence, we’ve managed to :
💻 Make ourselves known as a groundbreaking accounting and financial software for small businesses and their accountants
💰 Raise a total of €150 millions, including from Sequoia, the famous fund from the Silicon Valley who invested early in companies like Google, Facebook, Airbnb, Stripe, Paypal and much more…
👨👩👧👦 Grow from 7 cofounders to 500+ happy Pennylaners : we’re now recognized as one of the greatest places to work in France (and also remotely), with a 4.6⁄5 rating on Glassdoor.
🌍 Build an international environment with more than 25 nationalities, with a strong remote-friendly culture, where 30% of the employees are already working from all parts of Europe
🤝 Earn the trust of thousands of customers and accounting firms and obtain outstanding ratings
🚀 Already more than 200,000 small and medium-sized enterprises (SMEs) and over 3,500 accounting firms use Pennylane in France!
WHY this position is of utmost importance to reach our mission
- Our internal teams rely heavily on our CRM systems to deliver exceptional service to our customers. As we scale rapidly, ensuring smooth operations of these systems becomes increasingly critical. The Junior CRM Support Specialist plays a vital role in maintaining this operational excellence by providing timely, empathetic support to our internal users, helping them navigate and leverage our CRM tools effectively.
HOW you will contribute
You’ll join our specialized CRM team working alongside our Salesforce Admin, Developers, and Engineering Manager. As the first point of contact for CRM-related support requests, you’ll be the friendly face that helps our internal teams succeed.
As a Junior CRM Support Specialist, you’ll spend most of your time (70%) handling day-to-day support requests and user assistance, with the remainder (30%) focused on documentation, training materials, and process improvements.
On a daily basis, you will:
Respond to and resolve CRM support tickets from internal teams
Help users navigate Salesforce and related systems
Document common issues and solutions for our knowledge base
Identify patterns in support requests that might indicate training needs
Assist with basic data maintenance and quality checks
Support the team with administrative tasks related to our CRM systems
Participate in user training sessions
WHAT you can expect from your life at Pennylane
Within one month:
You’ll learn everything about our company, our teams, and our vision during the first onboarding week
You’ll familiarize yourself with our Salesforce instance and related CRM tools
You’ll understand the basic workflow of handling support requests
You’ll shadow experienced team members to learn our support processes
Within 3 months:
You’ll independently handle most common support requests
You’ll build relationships with key users across departments
You’ll contribute to our knowledge base with new articles and updates
You’ll begin identifying patterns and suggesting process improvements
You’ll assist with basic user training
Within 6 months:
You’ll become the go-to person for day-to-day CRM support
You’ll help develop and deliver user training sessions
You’ll contribute to process improvements that reduce common support issues
You’ll assist with data quality initiatives
You’ll begin learning basic Salesforce administration tasks
And beyond: As our CRM team grows, so will your opportunities:
Potential to develop technical skills in Salesforce administration
Increasing responsibilities in user enablement and training
Opportunities to contribute to larger CRM projects
A pathway to grow into more specialized roles within the CRM ecosystem
🥇 You’re the right candidate if you have:
1 to 2 years of experience in a same setting
Strong communication and interpersonal skills and patience when helping others
Good problem-solving abilities and attention to detail
Basic familiarity with CRM concepts
A curious mind and eagerness to learn new systems
Strong organizational skills and ability to prioritize
Fluency in French and a good level of English
Nice to have (but not required):
Previous experience in a customer support or help desk role
Experience creating documentation or training materials
Previous experience in a fast-paced environment or startup
🎁 What we offer
🏢 You’ll be able to work remotely from your country of residence, as long as it is in Europe and within a maximum time difference of two hours from the CET time zone
🌴 Wherever you are based, you will get 30 vacations days paid by Pennylane
💵 You’ll have a competitive compensation package
📈 You’ll get company shares to enjoy a piece of the success story you’re building with us
🏡 You’ll have a budget to turn your home into a more comfortable workspace, as well as a monthly allowance to work from a coworking space whenever you feel like it
⛹️ Through our partner Gymlib, you’ll have access to 8000 fitness spaces in Europe and more than 300 activities related to wellness
🇬🇧 You’ll have access to Busuu to perfect your English or your French
💻 You’ll get the latest Apple equipment
🎉 We are committed to regularly coming together for company events such as Tech Days (which bring remote Pennylaners together every 3 months) or our annual company seminar, fostering significant moments of cohesion for everyone.
If you are based in France, you will have a French contract following French regulation on top of the additional perks : 6 to 13 RTT, 5 weeks PTOs, lunch credits (Swile), Alan Blue healthcare cover and regular events in cities where Pennylaners are mostly presents (Lyon, Bordeaux, Nantes…)
We’re working on providing those last advantages to our people based outside of France as well, but it can be quite more complex depending on different countries.
🤝 Hiring process
- You will first have a general chat with a Talent Acquisition Manager
- You will then have a discussion with Hénoc (Engineering Manager) and Eliot (Salesforce Administrator)
- You will then work on a case study
- And finally, you will have a chat with some of the team members and internal users of our CRM systems
We make sure we move fast; you can expect the recruitment process with us to last between 20 and 30 days in total.
We know that some people are less likely to apply than others, if they don’t feel like they meet the full list of criteria.
If you’re hesitating, we encourage you to apply : who knows, it might be the start of a meaningful and long-lasting collaboration.
We also want to emphasize that we fully embrace diversity, equity and inclusion and that we’re doing our best to create a safe and inclusive environment.
We are committed to providing an equal employment opportunity regardless of gender, sexual orientation, origin, disabilities, or any other traits that make you who you are. If anything, diversity makes us a more fun place to work at.
