Job description
Are you looking to have an impact on the daily life of millions of entrepreneurs in France (and tomorrow in Europe)?
Are you looking for a work environment that values trust, proactivity, and autonomy?
Are our Engineering principles aligned with your vision?
Then Pennylane is the right place for you !
Our vision
We aim to become the most beloved financial Operating System of French SMEs and Accounting Firms (and soon, European ones).
We help entrepreneurs rid themselves of time-consuming tasks related to accounting and finance while providing them with access to key financial information to assist in making the best decisions for their business.
About us
Pennylane is one of the fastest growing Fintechs in France (and soon to be in Europe!)
In 4 years of existence, we’ve managed to :
💻 Make ourselves known as a groundbreaking accounting and financial software for small businesses and their accountants
💰 Raise a total of €225 millions, including from Sequoia, the famous fund from the Silicon Valley who invested early in companies like Google, Facebook, Airbnb, Stripe, Paypal and much more…
👨👩👧👦 Grow from 7 cofounders to 650+ happy Pennylaners : we’re now recognized as one of the greatest places to work in France (and also remotely), with a 4.6⁄5 rating on Glassdoor.
🌍 Build an international environment with more than 25 nationalities, with a strong remote-friendly culture, where 30% of the employees are already working from all parts of Europe
🤝 Earn the trust of thousands of customers and accounting firms and obtain outstanding ratings
🚀 Already more than 350,000 small and medium-sized enterprises (SMEs) and over 4,500 accounting firms use Pennylane in France!
You are the strategic architect of educational experiences for over 200,000 SME users, ensuring every user gets the right learning experience at the right moment to achieve full autonomy with Pennylane.
You own the strategic vision and execution of self-serve educational experiences for our SME cohort. You design learning ecosystems, analyze user behavior at scale, and coordinate cross-functional initiatives that drive business impact. You bridge user needs, product capabilities, and educational solutions—turning data insights into strategies that scale.
You thrive in ambiguity, lead without authority, coordinate multiple stakeholders, and extract insights from vast user data. Your strategic thinking ensures every educational touchpoint contributes to user autonomy and business growth.
Key Responsibilities
Strategic Leadership & Vision (35%)
- Own the long-term educational strategy for 200K+ SME users, defining how they discover, learn, and master Pennylane across their entire journey
- Lead cross-functional initiatives with Product, Marketing, Customer Success, and Partner Success teams to embed education strategically throughout the user experience
- Analyze user behavior at scale to identify learning gaps
- Prioritize ruthlessly across competing demands
- Communicate strategic vision and progress clearly to stakeholders across all organizational levels
- Facilitate alignment between teams on educational priorities and timelines
User Experience & Content Management (35%)
- Design comprehensive learning ecosystems that guide users from onboarding to advanced feature adoption
- Develop exemplary online courses & content pieces in collaboration with content creators
- Map user journeys and identify optimal moments for educational intervention
- Coordinate (and write when necessary) help center content for new feature launches
- Orchestrate content processes by engaging the right creators for each job
- Partner with Product teams to integrate education into product workflows
- Monitor and optimize the entire educational funnel using analytics
Analytics & Optimization (30%)
- Master complex data analysis across platforms (Academy, Help Center, in-app guidance, support tickets, product usage)
- Extract actionable insights from large datasets to inform strategic decisions and priorities
- Measure educational impact on business outcomes (adoption, retention, support deflection)
- Present complex analytical findings in accessible formats for diverse audiences
- Conduct user research and synthesize findings into strategic recommendations
- Optimize continuously based on performance data and user feedback
- Build and maintain dashboards that provide real-time visibility into educational performance
Essential Skills & Experience
- Solid experience in Customer Education, Product Ops, or Customer Success in a B2B SaaS environment
- Proven ability to lead cross-functional projects and align stakeholders across Product, Success, and Marketing
- Strong writing and content creation skills for high-quality educational materials
- Strong skills in user journey mapping, education funnel design, and content strategy
- Comfortable with data-driven decision-making: analytics, KPIs, dashboards, and experimentation
- Excellent written and verbal communication in French (native) and English (professional)
- Autonomous, structured, and results-oriented, with a deep sense of ownership and curiosity
- Bonus: Experience with education platforms (LMS, Help Centers, in-app guidance) and interest in fintech/accounting tools
Recruitment process
- Initial chat with a Talent Acquisition Manager (30 min)
- Interview with Simona, Head of Education (45 min)
- Case study with 2 members of the team (60 min)
- Final round with Alexandre, Co-founder (30 min)
What do we do to make your work life easier
🏢 You’ll be able to work remotely from your country of residence, as long as it is in Europe and within a maximum time difference of two hours from the CET time zone
🌴 Wherever you are based, you will get 25 vacations days paid by Pennylane
💵 You’ll have a competitive compensation package
📈 You’ll get company shares to enjoy a piece of the success story you’re building with us
🏡 You’ll have a budget to turn your home into a more comfortable workspace, as well as a monthly allowance to work from a coworking space whenever you feel like it
⛹️ Through our partner Gymlib, you’ll have access to 8000 fitness spaces in Europe and more than 300 activities related to wellness
🇬🇧 You’ll have access to Busuu to perfect your English or your French
💻 You’ll get the latest Apple equipment
🎉 We are committed to regularly coming together for company events such as Tech Days (which bring remote Pennylaners together every 3 months) or our annual company seminar, fostering significant moments of cohesion for everyone.
If you are based in France, you will have a French contract following French regulation on top of the additional perks : 6 to 12 RTT, 5 weeks PTOs, lunch credits (Swile), Alan Blue healthcare cover and regular events in cities where Pennylaners are mostly presents (Lyon, Bordeaux, Nantes…)
We’re working on providing those last advantages to our people based outside of France as well, but it can be quite more complex depending on different countries.
Who are we looking for ?
To thrive at Pennylane, you need :
-To speak English (level is assessed and appreciated according to the department you’re applying to)
-To be energized by an ever-shifting work environment
-To be highly collaborative (within your team or other stakeholders)
-Sufficiently experienced to prioritize business-led actions on your day to day activity
We know that some people are less likely to apply than others, if they don’t feel like they meet the full list of criteria.
If you’re hesitating, we encourage you to apply : who knows, it might be the start of a meaningful and long-lasting collaboration.
We also want to emphasize that we fully embrace diversity, equity and inclusion and that we’re doing our best to create a safe and inclusive environment.
We are committed to providing an equal employment opportunity regardless of gender, sexual orientation, origin, disabilities, or any other traits that make you who you are. If anything, diversity makes us a more fun place to work at.
