Key Account Director

Job description

🏥 Who are we?

Movemedical is the leading advanced inventory management platform built exclusively for the medical device industry. Trusted by the world’s top medical device manufacturers, we empower organizations to optimize operations, gain real-time visibility, and drive efficiency across the entire supply chain. Our innovative, enterprise-grade solutions transform the way the industry manages field inventory, surgical scheduling, and chain of custody - reducing waste, ensuring compliance, and ultimately improving patient outcomes.

❓ Who are you?

Movemedical is seeking a senior-level Key Account Director to own and grow one of our most strategic client relationships, a partnership with the potential to exceed $20M+ in ARR. This is a high-impact, cross-functional role responsible for driving retention, executive alignment, ROI realization, and long-term strategic growth across large-scale enterprise accounts.

As the primary liaison, you’ll work closely with internal stakeholders across Product, Implementation, Customer Success, and Sales. You will act as a trusted advisor, guiding enterprise clients through adoption, expansion, and strategic transformation powered by the Movemedical platform.

🔍 What We’re Looking For

• Proven success managing $10M+ strategic enterprise accounts in supply chain, healthcare SaaS, or highly regulated industries
• Deep experience engaging and influencing executive stakeholders
• Demonstrated ability to build ROI cases and guide post-sale expansion
• History of managing escalations and aligning cross-functional teams
• Strong strategic thinking, business acumen, and enterprise maturity
• Experience leading change and building executive consensus
• Willingness to travel for client-facing engagements

💼 What will you do in this role?

Own Strategic Account Growth & Retention

• Lead overall account strategy, including renewals, expansion planning, and long-term value realization
• Build and maintain deep relationships with executive stakeholders across business units
• Act as a change agent and platform evangelist within the client organization
• Create and manage strategic success plans and ROI frameworks

Drive Cross-Functional Alignment & Escalation Leadership

• Serve as the escalation point for critical issues; resolve roadblocks through influence, not authority
• Coordinate with internal delivery, product, and support teams to ensure excellence in execution
• Proactively identify and mitigate risks to adoption, satisfaction, or renewal

Enable Trusted Executive Partnership

• Conduct high-stakes QBRs and strategic business reviews
• Provide roadmap context, implementation alignment, and value tracking
• Translate operational outcomes into executive-level insights and influence

📊 How will success be measured?

• Expansion of ARR through strategic adoption and upsell
• Strong client executive alignment and strategic trust
• ROI realization and improved platform utilization metrics
• Renewal success and long-term partnership stability
• Proactive risk identification and resolution

👏 What character traits do we value?

• Hungry - we eagerly own problems and take on new challenges without being asked
• Humble - we emphasize the team over self and seek collective success over individual status
• Strong - we are self-aware, seek and accept feedback, and can engage in crucial conversations

🤩 What do we offer?

• Great People: Join a team of hungry, humble, and strong problem solvers dedicated to impacting patient lives around the world.
• Benefits: Healthcare (M,D,V), Wellness Programs, 401k, Fllexible PTO.
• Remote first Culture: Featured in Inc.’s Best Places to Work Editor’s List in 2019 with a 4.³⁄₅.0 Glassdoor score.
• Other Perks: Stipends for fitness activities, snacks, your at-home workspace and more!

At Movemedical, your base pay is part of a comprehensive total compensation package. The expected base salary range for this position is $160,000 - $180,000 USD with a bonus target of 30%, varying based on your experience and qualifications.

📍 Location

Remote (US-based). Preference for candidates in EST or CST time zones.

Communications from Movemedical will only come from @movemedical.com - we have received reports that some of our candidates are receiving scam/phishing emails from an external domain not affiliated with us. If the email address does not end in @movemedical.com, it is not from our team.