Job description
About Us
At Crescendo, we’re transforming customer experience with Augmented AI—a seamless blend of human expertise and AI automation that delivers better, faster, more scalable support. We’re not just changing how support works. We’re reshaping the economics of an entire industry.
The Role
The Launch Success Manager is responsible for executing deployment projects and ensuring a smooth onboarding experience for partners. This role does not involve managing people. Instead, it serves as a key point of contact during the launch phase, proactively driving communication, coordinating cross-functional tasks, and supporting documentation and planning effort
What You’ll Do:
- Manage day-to-day deployment tasks for new partner onboarding using a structured playbook
- Coordinate with internal stakeholders (AI Deployment Engineering, Project Management, Ops, TA) to track progress and align on key milestones
- Lead or participate in partner calls to provide updates and manage expectations
- Maintain documentation and project tracking dashboards for each launch
- Identify issues early and escalate as necessary to keep launches on track
What We Expect From You:
- 2–4 years of experience in project coordination, customer onboarding, or operations
- Excellent communication and organizational skills
- Experience working with cross-functional teams
- Familiarity with CRM, project management, and/or workflow tools
What You’ll Get In Return:
- Remote working arrangements
- Competitive Base Salary
- Generous paid vacation
- Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
- Training opportunities provided by Crescendo and outside entities
- 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
Why Crescendo?
- We’re creating a new category: Augmented AI.
- Our growth has been explosive—0 to $100M+ in ARR in under a year—and we’re just getting started.
- Our model is built on outcomes, not buzzwords. That means we only win when our customers do.
- You’ll join a high-performing, customer-obsessed team that values speed, creativity, and craft.
- We’re remote-first, people-first, and purpose-driven.
Join us and help shape the future of customer experience.
Company Culture Is At Our Core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.
- Care for others - Cooperate, empathize, and seek opportunities to put each other first.
- Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
- Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
- Take ownership - Doing the right thing should come naturally.
- Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues
Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].
