Job description
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.
We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We’re a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you’re driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
We’re seeking a skilled engineer to join our GenerativeAgent development team. You’ll play a key role in building our new revolutionary product that automates over 90% of contact center interactions leveraging generative AI, introducing a new paradigm for contact centers.
In this role, you’ll focus on developing features for the GenerativeAgent product. You’ll collaborate closely with our Product, Design, Modeling, and other Engineering teams in a dynamic, customer-centric environment.
What you’ll do
- Design, build, and deploy end-to-end features, emphasizing incremental value delivery and quality.
- Collaborate with our Research and Modeling teams to translate their work into production-ready solutions.
- Participate in design and architecture discussions that impact the entire GenerativeAgent product development.
- Work closely with our Product and Delivery teams to ensure smooth GenerativeAgent deployments.
- Continuously contribute to advancing our development by introducing new ideas, frameworks, technologies, or best practices and challenging the status quo.
What you’ll need
- Bachelor’s degree in Computer Science or related field, or equivalent experience.
- At least 5+ years of full stack software development experience.
- Strong engineering and problem-solving skills, with demonstrated proficiency in Python and React, and desirable experience in either Java, Go, NodeJS, or another backend programming language.
- Excellent architectural skills, with proven experience in designing complex software systems.
- Experience working with distributed systems, cloud services (we use AWS), dockerized environments, and familiarity with CI/CD tools.
- Product-oriented mindset with a strong focus on customers, demonstrating a willingness to make a meaningful impact on our clients.
- A team player with strong verbal and written communication skills.
What we’d like to see
- Experience working with ML/AI teams and technologies.
- A proactive self-starter who is curious, energetic, and upbeat.
Benefits
- Competitive compensation
- Stock options
- Prudent Life Insurance LTD
- Onsite lunch & dinner stipend
- Connectivity (mobile phone & internet) stipend
- Wellness perks
- Mac equipment
- Learning & development stipend
- Parental leave, including 6 weeks paternity leave
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at [email protected] to obtain assistance.#LI-SL1 #LI-Hybrid
