ASAPP

We develop artificial intelligence solutions for customer service. Founded in June 2015 by Gustavo Sapoznik and Marcus Westin (building on work started in September 2014), we focus on AI-native solutions for enterprise contact centers.

Our core product is the AI-native Customer Experience Platform (CXP), powered by GenerativeAgent®. This platform integrates with existing customer systems to automate interactions, increase contact center capacity, and personalize customer service. CXP helps companies resolve issues faster, lower service costs, and build customer connections.

Our platform features GenerativeAgent, human + AI collaboration, and integrates with major systems like CRM, CCaaS, AWS, Salesforce, Microsoft Dynamics, Google Cloud, Zendesk, Azure, Genesys, and Snowflake. It also includes safety features such as built-in agents, data governance, attack protection, safety input controls, automated testing, QA, and proprietary redaction. We comply with PCI DSS, GDPR, AICPA SOC 2, and CCPA standards. American Airlines, Dish, and JetBlue are among the enterprises using our solutions.

We launched our first AI-native asynchronous messaging platform in June 2015, followed by the first generative language model for agent responses in March 2016. We expanded to voice in September 2018 with speech recognition models and AI summaries. GenerativeAgent® launched in May 2024, and ASAPP CXP launched in November 2025.

Our mission is to unlock automation in customer experience.

Our core values are Grit, Excellence, Teamwork, Speed, Customer Driven, and Ownership.

We have between 201 and 500 employees. We foster a collaborative learning culture that values deep thinking, research, and rapid execution. Our work environment is fast-paced, emphasizing curiosity, continuous learning, rapid iteration, and data-driven decisions.

We operate with a hybrid/remote work model across global hubs, with teams in Ithaca, London, Mountain View, Bangalore, New York, Remote - Argentina, Remote - Uruguay, and Remote - US. We are committed to diversity and integrity in our recruiting process.

We offer comprehensive medical, vision, and dental coverage for employees and their families, a 401k with matching, and a fitness and wellness stipend.

• Mental well-being benefits
• Professional learning and development stipends
• Parental leave (including maternity, paternity, adoptive, foster parents, and family sick care leave)

Our vacation program starts with three weeks of paid time off, increasing with tenure. We also provide sick leave, bereavement, and jury duty. Compensation includes competitive pay, stock options, and short- and long-term incentives (commissions for Sales positions).

In-office employees receive daily catered meals, snacks, and beverages, or food stipends. Other perks include a connectivity (mobile phone and internet) stipend and Mac equipment. Some roles also include family healthcare, flexible benefits of USD 150/month, and English lessons.