Managed Services Lead

Job description

Why NeuraFlash:

At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you’re developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash is the place for you.

AS A MANAGED SERVICES LEAD YOU WILL HAVE THE OPPORTUNITY TO:

• Serve customers as a Solution Architect
• Provide industry best practices and serve as a trusted client advisor
• Leverage Salesforce technology such as Experience Cloud, Service Cloud, Sales Cloud, and Knowledge
• Translate business requirements into well-architected solutions
• Drive continuous improvement and innovation on long-term customer engagements focused on strategic outcomes.
• Drive requirement gathering and serve as the Salesforce and/or Amazon platform expert
• Lead 3 to 4 managed services engagements concurrently supported by consultants in India and Colombia
• Own client and team onboarding  activities
• Partner with customers to define and manage Backlog
• Define User Personas
• Write and groom User Stories
• Decompose User Stories into actionable Tasks
• Track consumption of budget per contract
• Be responsible for engagement status, risk tracking, issue tracking, and customer communication
• Routine and complex configuration of the Salesforce platform
• Coach and mentor junior technical and functional team members
• Follow and understand new Salesforce product and technical capabilities

REQUIRED QUALIFICATIONS:

• Significant business process, technical consulting, or enterprise architecture experience
• Solid understanding of the full Salesforce Platform and its architecture
• 3-5+ years of hands on Salesforce platform experience solving complex use cases utilizing the breadth of the Salesforce Platform
• Willing and able learner of new technologies
• Strong written and oral communication
• Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, and Delivering Solution Options to Customers
• Experience writing user stories with estimation/sizing and release planning
• Certified Salesforce.com Admin with either Sales Cloud or Service Cloud Consultant certifications.
• Any additional Salesforce Certifications or accreditations are a Plus, preferably AI Specialist, Community Cloud, Field Service Lightning Consultant, CPQ Specialist.
• Attention towards detail – detail oriented
• Strong team player
• Great communication skills
• Keep an open mind and must be flexible to change

WHAT DOES THE  TYPICAL INTERVIEW PROCESS LOOK LIKE?

• Recruiter screen (phone) - 30 minutes

• First interview (video) - 45 minutes

  • You’ll talk through your career goals and relevant work examples

• Second interview (Video) - 30 minutes

  • You’ll discuss challenges you have overcome and the tools you used to get there

• Panel Interview with Real-Time Exercise (Video) - 60 minutes

  • The call will be split into two parts:
    • You’ll receive a prompt and talk through potential solution options and live on the spot (no offline preparation required)
    • You’ll get some time to interact with team members you haven’t met yet

What’s it like to be a part of NeuraFlash?

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you’re one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don’t mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
• Collaboration: You have a voice here!  If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving.  Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.

Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within British Columbia or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!